Mortgage Loan Officer Assistant

Drees Homes•Fort Mitchell, KY

11d

About The Position

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers, which is why we rank as the 19th largest privately-owned builder in the country and have a history of long-tenured employees. We're proud to be named a U.S. Best Managed Company in 2022, 2023, 2024, and 2025, a program sponsored by Deloitte Private and The Wall Street Journal and to be officially certified as a Great Place to Work for the last three years. Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C. First Equity Mortgage, a subsidiary of Drees Homes, is seeking a Loan Officer Assistant. In this role, you will support mortgage loan officers by providing borrowers with needed information, documentation, and assistance with basic informational requests. Training will be provided to ensure the employee becomes proficient in preparing and electronically delivering mortgage disclosures, following up with borrowers, and using required systems and processes. Ideal applicants will have a strong desire to learn and expand their skills in the mortgage industry.

Requirements

Previous mortgage business experience is ideal
Experience in financial services or customer service role, preferred
Strong technical skills including Microsoft Office and Encompass
Must be customer focused, organized and adaptable
Detail-minded and a good problem solver
College degree, helpful
Some Saturday hours maybe necessary

Responsibilities

Contact and follow up with mortgage applicants to obtain required mortgage documents and any additional information needed to move the file forward.
Assist Loan Officers with customer questions and requests, providing timely responses, payment estimates, and helping ensure borrowers feel supported throughout the mortgage process.
Generate Loan Estimates and Revised Loan Estimates in Encompass and send to borrowers using the Encompass in-box.
Facilitate loan lock requests by generating Rate Lock Disclosures, sending to borrowers and collecting the commitment fee.
Assist Loan Officers and processors with scanning and/or imaging documents.
Monitor the company email mailbox and prepare appropriate responses or forward inquiries as necessary.
Learn the fundamentals of the mortgage loan officer role, including agency and non-agency guidelines, processing, underwriting, closing and pricing procedures. This is a developmental component of the role and comprehensive training will be provided.