Mortgage Loan Consultant

Suncoast Credit Union • Tampa, FL

3d • $53,000 - $78,000 • Hybrid

About The Position

The Mortgage Loan Consultant serves as a member advocate for mortgage loan applicants originating through various channels. This individual maintains effective communication with members and other stakeholder parties to ensure timely decisions occur. An ideal candidate takes ownership to provide excellent member service according to Suncoast Credit Union’s mission, vision, and DNA statements.

Requirements

• Bachelor’s degree in a business-related field, CCUE or PCUE designation preferred (A comparable combination of work experience and training may be substituted for education requirements)
• 4+ years of mortgage lending experience with a financial institution
• Ability to prioritize tasks by effectively managing competing and changing priorities to meet required deadlines
• Accurate, detail-oriented, and organized with task management
• Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities such as TRID, HMDA, ECOA, FNMA, and PMI
• Ability to analyze and resolve complex problems
• Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to communicate policies, practices, and procedures
• Ability to maintain a high level of confidentiality

Responsibilities

• Interview members and record accurate information about the applicant(s) in the mortgage and consumer loan origination systems
• Contact members regarding each mortgage file and in accordance with Suncoast service standards
• Communicate with members to ensure the accuracy and integrity of submitted data
• Analyze details and gather additional information necessary to ensure timely loan decisions
• Ensure members’ understanding by answering questions, explaining preliminary documents and the next steps
• Review and analyze all documentation to determine acceptability based on the portfolio or investor underwriting guidelines
• Upload all documents to origination or Suncoast imaging system
• Submit accurate applications with required supporting documentation to the underwriter
• Recommend approval or denial decisions to the underwriter
• Notify members of loan decisions by phone, electronic notification, or by mail
• Prepare and mail approval or denial letters
• Prepare and mail Regulation B letters advising members of additional information needed
• Complete the Home Mortgage Disclosure Act for government monitoring information and record accurate data in origination systems for reporting purposes
• Produce updated Loan Estimates based on qualified change of circumstances
• Explain the content of the consumer mortgages preliminary disclosures, such as the term of the loan, rate, APR, closing costs, payment options, credit union paid closing costs, variable rate plans, and documentation requirements
• Obtain the borrower’s Intent to Proceed before moving the file to processing
• Utilize daily reports from the origination system to maintain the current status of assigned files
• Maintain compliance with internal departmental policy and procedures regarding productivity and response time
• Assist with reviewing tax returns and income verifications
• Cross-sell Suncoast Credit Union products and services when applicable
• Maintain knowledge and understanding of current mortgage products, regulatory compliance, and investor guidelines
• Attend educational events to increase professional knowledge

Benefits

• Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees