Mortgage Loan Closing Manager

Truist • Richmond, VA

2d

About The Position

Motivate and lead a closing team to ensure pipeline metrics and quality goals are executed with sustained success. Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Lead and manage assigned closers to ensure that pipeline metrics and quality guidelines are met. Develop and maintain a strong understanding of Mortgage Lending products, policies, processes, and their required documentation. Ensure the adherence to all appropriate risk management policies, procedures, controls and compliance regulations. Monitor closing trends and provide appropriate feedback, coaching and/or training as needed. Develop team’s relationship with other operational departments and sales. Act as an escalation point between settlement agents/attorneys, other operational departments and sales. Resolve or coordinate the resolution of client service related closing problems. Recruit, develop, mentor and retain high-performing teammates to ensure ongoing success in meeting department goals. Adhere to all compliance regulations. Manage day-to-day operations of assigned closers.

Requirements

• Three or more years of banking or financial services experience.
• Bachelor’s degree in Business or related field, or equivalent education and related training.
• Excellent Communication skills, both written and verbal, in relating to internal and external clients.
• Strong Analytical skills.
• Detail oriented and goal driven.
• Demonstrates proficiency in basic computer applications, such as mortgage automated processing systems and Microsoft Office software products.
• Ability to travel, occasionally overnight.

Nice To Haves

• Three to five years of closing experience.
• Three to five years of Supervisory/Management experience.
• Understanding of all program guidelines to include FHA/VA/Bond.

Responsibilities

• Lead and manage assigned closers to ensure that pipeline metrics and quality guidelines are met.
• Develop and maintain a strong understanding of Mortgage Lending products, policies, processes, and their required documentation.
• Ensure the adherence to all appropriate risk management policies, procedures, controls and compliance regulations.
• Monitor closing trends and provide appropriate feedback, coaching and/or training as needed.
• Develop team’s relationship with other operational departments and sales.
• Act as an escalation point between settlement agents/attorneys, other operational departments and sales.
• Resolve or coordinate the resolution of client service related closing problems.
• Recruit, develop, mentor and retain high-performing teammates to ensure ongoing success in meeting department goals.
• Adhere to all compliance regulations.
• Manage day-to-day operations of assigned closers.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees