Mortgage Loan Closing Manager
About The Position
United Community is seeking an experience Mortgage Loan Closing Manager to lead and oversee the Mortgage Closing function within our Mortgage Team. This role is responsible for ensuring the quality, accuracy, timeliness, and compliance of all mortgage closing activities while delivering an exceptional experience for both internal partners and clients. The Mortgage Closing Manager provides day‑to-day leadership to the closing team, ensuring internal quality standards, client expectations, service level agreements (SLAs), and regulatory requirements are consistently met. This role requires strong operational expertise, effective people leadership, and the ability to navigate complex, time‑sensitive situations with sound judgment.
Requirements
- Bachelor’s degree in business or a related field, or equivalent education and experience, preferred
- Minimum of 3 years of recent mortgage closing experience
- Minimum of 3+ years of recent mortgage closing management experience
- Expert knowledge of mortgage closing operations and procedures
- Strong working knowledge of origination, processing, underwriting, and secondary marketing
- Advanced knowledge of closing agent and attorney processes, closing document preparation, and e‑closing platforms
- Thorough understanding of federal and state mortgage compliance and regulatory requirements
- Familiarity with investor guidelines for internal mortgage loan programs and external investors
- Proven ability to manage multiple priorities in a fast‑paced, deadline‑driven environment
- Demonstrated leadership skills with the ability to motivate, coach, and drive accountability
- Excellent organizational, analytical, decision‑making, verbal, and written communication skills
- Ability to resolve client service issues professionally and effectively
- Strong attention to detail and problem‑solving skills
- Must be able to pass a criminal background & credit check
Nice To Haves
- Experience working cross‑functionally to achieve business goals preferred
Responsibilities
- Provide leadership, direction, and day‑to-day management for mortgage loan closers and employees supporting the closing function
- Ensure loan closing packages are prepared and delivered accurately and on time, in compliance with federal, state, investor, and internal requirements
- Oversee team production to ensure loans are closed within expected timelines and regulatory parameters
- Resolve daily escalations related to individual loans and ensure timely communication with all internal and external stakeholders
- Maintain a strong understanding of mortgage products, policies, and processes including GSE, FHA, VA, USDA, Construction‑to‑Permanent, Down Payment Assistance (DPA), and portfolio products
- Build strong partnerships across Sales and Operations to promote a seamless, client‑focused mortgage process
- Organize and lead regular team meetings, pipeline reviews, and training sessions
- Coach, develop, and provide feedback to closing team members to support performance, engagement, and professional growth
- Recruit, develop, and retain high‑performing closing team members and support succession planning efforts
- Analyze mortgage loan files to identify missing or discrepant information and collaborate with internal and external partners to ensure accuracy
- Personally handle overflow loan closings as needed to support business demands
- Ensure all workflow processes are maintained in accordance with United Community Bank policies and procedures
- Prepare and respond to audit and quality control reviews, including regulatory audits and CRA requirements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
