Mortgage Loan Assistant

Self-Help

22h

About The Position

What You'll Do: MORTGAGE /CUSTOMER RELATIONS Track all outstanding items with mortgage application or file and follow up with borrowers to ensure timely receipt of necessary documentation Maintain effective communication with applicants, third parties and internal staff on loan status, follow up and/or documentation requests, loan completion and funding of loans Assist in the facilitation of closing loans with mortgage closers Work with mortgage loan processors on loan applications in accordance with policies and procedures Monitor workflow to assure timely processing of loans Actively cross-sell Credit Union products and services ADMINISTRATIVE Upload loan files into loan origination system Assist mortgage loan officer and processors with other related or administrative tasks Compile and complete reports as assigned OTHER Assist and support management by performing other duties as assigned What You'll Need: High School Diploma (or equivalent); Bachelor’s degree preferred. 2 to 3 years combination of experience and education in customer service; prefer 1 to 2 years in loan processing or loan operations in a financial institution or credit union. Working knowledge of mortgage loans and Federal regulations preferred. Strong commitment to our mission – creating economic opportunity for traditionally underserved communities. Preference for working in organizations that place priority on teamwork and collaboration Ability and willingness to work beyond normal work hours, as needed. Strong written and verbal communication skills. Excellent interpersonal skills and initiative. Knowledge and understanding of related legal and regulatory standards and required loan documentation. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other offices procedures and terminology. Mathematical skills including calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, areas, circumference and volume, and ability to apply concepts of basic algebra and geometry. Ability to effectively plan and prioritize work. Ability to form and maintain strong relationships with internal and external customers. Proficiency with Microsoft Word, Excel. Bilingual fluency preferred (English/Spanish). Ability to demonstrate Self-Help's Core Values: Mission Before Self Service With Excellence Embracing & Promoting Change Results Not Credit Diversity as a Strength Financial Sustainability for Mission Impact Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Company Disclaimer: Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status. Welcome to Self Help Careers! Self-Help is a family of Mission Driven non-profit financial organizations. Our national foot-print means we offer strong benefits and opportunities across the country. Our inclusive collegial culture means that no matter where you're located, you're part of a shared mission. At Self-Help we don't just go to work. We create change - and we do it together. Join Us! If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, please request the appropriate accommodation by emailing: [email protected].

Requirements

• High School Diploma (or equivalent)
• 2 to 3 years combination of experience and education in customer service; prefer 1 to 2 years in loan processing or loan operations in a financial institution or credit union
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities
• Ability and willingness to work beyond normal work hours, as needed
• Strong written and verbal communication skills
• Excellent interpersonal skills and initiative
• Knowledge and understanding of related legal and regulatory standards and required loan documentation
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other offices procedures and terminology
• Mathematical skills including calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, areas, circumference and volume, and ability to apply concepts of basic algebra and geometry
• Ability to effectively plan and prioritize work
• Ability to form and maintain strong relationships with internal and external customers
• Proficiency with Microsoft Word, Excel
• Ability to demonstrate Self-Help's Core Values: Mission Before Self Service With Excellence Embracing & Promoting Change Results Not Credit Diversity as a Strength Financial Sustainability for Mission Impact

Nice To Haves

• Bachelor’s degree preferred
• Working knowledge of mortgage loans and Federal regulations preferred
• Preference for working in organizations that place priority on teamwork and collaboration
• Bilingual fluency preferred (English/Spanish)

Responsibilities

• Track all outstanding items with mortgage application or file and follow up with borrowers to ensure timely receipt of necessary documentation
• Maintain effective communication with applicants, third parties and internal staff on loan status, follow up and/or documentation requests, loan completion and funding of loans
• Assist in the facilitation of closing loans with mortgage closers
• Work with mortgage loan processors on loan applications in accordance with policies and procedures
• Monitor workflow to assure timely processing of loans
• Actively cross-sell Credit Union products and services
• Upload loan files into loan origination system
• Assist mortgage loan officer and processors with other related or administrative tasks
• Compile and complete reports as assigned
• Assist and support management by performing other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED