Mortgage Loan Assistant

First Community Bank•Lexington, SC

About The Position

Responsible for assisting a high producing mortgage lender in managing their pipeline of routine residential mortgage loans. Assists the mortgage lender by “taking over” a mortgage loan application and managing it through its decisioning process. The ultimate objective is for an MLA to free up a high producer(s) so that they can prospect for and generate additional business by way of inviting additional mortgage loan applications.

Requirements

3 years of related experience, or an equivalent combination of education and experience.
Effective oral and written communication skills.
Ability to compute basic to moderately complex math calculations.
Basic problem-solving and analytical skills.
Proficiency in using personal computers and office products (e.g., Word, Excel).
Excellent customer service and interpersonal skills.
Ability to work independently.
Must be licensed with NMLS prior to hire or before any mortgage loan applications may be taken.

Responsibilities

Demonstrated knowledge and understanding of how popular residential mortgage loans like Conventional Conforming, FHA, VA, USDA and construction loans are applied for, processed, underwritten and closed.
Interfacing with a mortgage client soon after an application is filed to begin collecting the documents necessary to complete the loan file to be submitted to a processor.
Follow up on leads generated by their Mortgage Lender to convert it into a loan application.
When required, step in to assist the processor and the mortgage client to clear critical conditions placed on a loan application so that a decision is rendered on time.
Prepare and provide a pre-qualification letter to a requesting mortgage client. Follow up and keep close contact with these clients with an ultimate objective to convert them into a formal mortgage loan application.
Offer loan restructuring alternatives to mortgage applicants when applicable.
Coordinate the closing date on each loan with a clear expectation of meeting it. Apprise the mortgage client, the mortgage lender, realtor(s) and any other party as applicable if the closing date requires revision.
Assume ownership of customer problems to achieve resolution.
Serve as an additional contact in responding to mortgage lenders customer inquiries relative to mortgage loan products, rates, procedures, etc.
Manage the mortgage lenders pipeline to determine files are dispositioned in a proper and timely manner.