Mortgage Foreclosure Support Specialist

Truist Bank

8d

About The Position

Responsible for researching and resolving complex foreclosure matters. The Specialist also analyzes reports, lead projects and monitors investor and state guidelines. Ability to create and distribute reports and is familiar with credit bureau reporting. Experience reviewing and interpreting investor and insurer guidelines, as well as researching and writing clear root cause analyses for complaints and process observations. The role requires strong attention to detail and the ability to work effectively with other business partners. The individual should be able to create job aids, lead training sessions, and manage escalated foreclosure matters. The candidate must also be comfortable partnering with external vendors and able to review processes to identify gaps and opportunities for improvement.

Requirements

• High school diploma or equivalent.
• Four or more years of mortgage experience in Foreclosure, Loss Mitigation, Post Foreclosure, Bankruptcy, or equivalent.
• Advanced proficiency and knowledge of Microsoft Office including Excel formulas.
• Proven ability to communicate and interact professionally with leaders, other LOB’s and vendors.
• Strong interpersonal, time management, organizational skills.
• Ability to work in a constantly changing and fast-paced environment.
• Strong analytical and decision-making skills.
• Knowledge of default investor (GSE, FHA, VA, USDA) and regulatory requirements
• Ability to quickly grasp complex foreclosure concepts, identify gaps and resolve issues.
• Advanced knowledge of MSP, Clarifire and ADM.
• Project oversight experience.
• Experience with using WebEx, GoToMeeting, Skype and other collaboration platform.

Nice To Haves

• Bachelor’s degree in appropriate field
• Vendor monitor experience
• Knowledge of foreclosure (GSE, FHA, VA, USDA) and regulatory requirements

Responsibilities

• Research and resolve escalated foreclosure matters.
• Analyze reports, identify opportunities and assign tasks.
• Handle credit reporting updates.
• Create job aids and conduct training.
• Maintain and update department investor and state matrices.
• Submit investor exception requests and address investor related questions.
• Handle attorney and investor escalations and projects as assigned.
• Maintain quality, productivity, attendance, and SLA expectations.
• Perform routine quality control reviews.
• All other duties as assigned.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees