Mortgage Document Review Specialist (Loss Mitigation Operations) - Hybrid

M&T Bank • Getzville, NY

1d • $19 - $31 • Hybrid

About The Position

Mortgage Document Review Specialists receive, review, and prepare loss‑mitigation documentation, ensure files meet investor requirements, and package complete submissions for underwriting decisions. This role is fast‑paced, accuracy-critical, and central to our customers’ path to assistance – without direct customer phone interaction. You’ll partner closely with our Mortgage Assistance Call Center and Underwriting teams and help issue required status and compliance letters along the way. This team is a critical control point in the loss mitigation process – ensuring every file meets investor and regulatory requirements before underwriting makes a decision. Your work directly supports timely, compliant customer outcomes.

Requirements

• A combined 2 years of higher education and/or work experience.

Nice To Haves

• Strong attention to detail, organization, and time management in a high‑volume environment.
• Ability to multitask, prioritize, and work self‑directed with accountability.
• Clear written communication and follow‑up skills.
• Proficiency with general personal computing, including word processing and spreadsheets (e.g., Word/Excel).
• Experience in mortgage servicing, loss mitigation, or collections (helpful but not required).
• Prior experience in call centers, branch banking, or back‑office operations.

Responsibilities

• Own the document intake: Receive and compile loss‑mitigation packages from customers and internal partners; validate completeness and accuracy.
• Apply investor requirements: Interpret investor “waterfalls” and verify all required items are present (e.g., hardship letter, bank statements, pay stubs, alimony agreements, evidence of Social Security/pension income, and other investor‑specific documents such as FHA requirements).
• Verify income & financials: Identify and confirm proof of income across financial documents and ensure data integrity.
• Close gaps quickly: Request missing or additional documentation to keep files moving; document all actions clearly.
• Coordinate internally: Communicate with the Mortgage Assistance Call Center and Underwriting to prepare files for decision.
• Manage compliance communications: Generate and send required status and regulatory/compliance letters at the right stages.
• Uphold controls & standards: Adhere to Company and regulatory policies, operational risk controls, and internal control standards; support timely remediation of audit/regulatory findings.
• Contribute broadly: Perform other related duties as assigned in a high‑volume, deadline‑driven setting.

Benefits

• We’re committed to a culture of belonging, strong risk management, and doing what’s right for our customers.
• You’ll gain exposure to mortgage assistance operations, underwriting workflows, and compliance – building a foundation for career growth across operations, servicing, and beyond.
• M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
• As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees