Mortgage Document Center Supervisor
About The Position
We are seeking a highly motivated, detail-oriented Document Center Supervisor to oversee daily operations of our Loan Document Center. As the Document Center Supervisor you will be responsible for leading a team of staff, ensuring timely and accurate processing of all incoming and trailing documents, and maintaining compliance with GNMA and agency requirements. The ideal candidate will bring strong leadership, excellent organizational skills, and a solid understanding of document correction and certification procedures. At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional, mission-driven organization that makes a meaningful impact on the lives of Idahoans.
Requirements
- Minimum of 2+ years of experience in the mortgage industry; mortgage processing or title experience preferred
- Proven leadership or supervisory experience preferred
- Strong attention to detail and ability to meet strict deadlines
- Knowledge of GNMA pools, certification processes, and document compliance standards
- Excellent communication, organizational, and problem-solving skills
Responsibilities
- Supervise and support Document Center staff, providing coaching and guidance
- Ensure timely and accurate processing of all incoming and trailing documents, adhering to GNMA and agency requirements
- Monitor and maintain a current understanding of all document requirements, correction procedures, GNMA bulletins, and agency policy updates
- Serve as the subject matter expert for document correction, certification, and overall document procedures
- Develop and maintain strong relationships with internal and external stakeholders, including GNMA Document Custodians
- Analyze workflows, recommend process improvements, and participate in leadership development and ongoing training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
