Mortgage Correspondent Communications Analyst

Citi • O'fallon, MO

2d

About The Position

This role is part of the Correspondent channel's Sales group. Position frequently interacts with Channel sales/sales support team members and various other business partners on a wide scope of items, including Assist with development of new customer facing publishing items to support channel initiatives (marketing collateral, job aids, FAQs, quality best practices and email campaigns) Tasks related to maintenance of the Correspondent Manual Maintenance of existing reference document library content (quality best practices, job aids and orientation materials), Create and distribute monthly newsletter for combined sales teams Issues ongoing client-facing communications (monthly policy updates and standard announcements Work with third party vendors to publish / distribute external publishing items Various administrative tasks including those associated with industry event attendance Ad hoc projects as assigned

Requirements

• Minimum of 2 years experience in Correspondent or Wholesale originations roles
• Knowledge of third party loan life cycle
• Strong verbal and written communication skills.
• Proficient in MS Word and Excel.

Nice To Haves

• Experience with Adobe Pro or similar application desired.
• Technical writing experience preferred.
• Bachelor's degree/University degree or equivalent experience

Responsibilities

• Assist with development of new customer facing publishing items to support channel initiatives (marketing collateral, job aids, FAQs, quality best practices and email campaigns)
• Tasks related to maintenance of the Correspondent Manual
• Maintenance of existing reference document library content (quality best practices, job aids and orientation materials)
• Create and distribute monthly newsletter for combined sales teams
• Issues ongoing client-facing communications (monthly policy updates and standard announcements
• Work with third party vendors to publish / distribute external publishing items
• Various administrative tasks including those associated with industry event attendance
• Ad hoc projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees