Mortgage Closing Manager

SRP FEDERAL CREDIT UNION•North Augusta, SC

About The Position

Under the direction of the AVP, Mortgage Division, the Closing Manager is responsible for overseeing the mortgage closing department. A certain level of creativity and latitude is required. Rely on previous experience and judgment to plan and accomplish goals. Performs a variety of tasks and supervise other employees with little or no direct supervision from a manager. The Closing Manager should ensure loans are within compliance with Credit Union and FNMA/FHLMC, government loan and secondary market policies and procedures. Ensures that approval falls within the established lending guidelines and consistently monitors reports for team inconsistencies.

Requirements

Bachelor’s degree, 6 years or more related mortgage experience required; or equivalent combination of education and experience.
Must work well in a fast-paced environment and be able to adapt to change.
Show initiative, multi-task and possess good organizational skills.
Possess interpersonal skills to communicate with customers, vendors, and fellow employees in a professional manner always.
Knowledge of guidelines and procedures for FHA, VA and Conventional loan products
To perform this job successfully, an individual should have knowledge of Microsoft Office software including Windows, Word, Excel, Outlook Email/Calendar, and Internet Explorer software.
Excellent written and verbal communication.
Strong problem-solving and decision-making skills.
Member- and mission-focused, with a passion for innovation and community impact.
High level of initiative, creativity, and follow-through.
May be required to stand, use hands, and reach with arms.
May be required to walk, stoop, kneel, or crouch; occasionally required to sit, climb, or balance.
Must be able to lift up to 25 lbs.
Requires ability to communicate effectively in person, on the phone, and via digital channels.
Vision requirements include close, distance, and peripheral vision, as well as depth perception and focus adjustment.

Nice To Haves

Experience with the loan originations system, Encompass, is a plus.
Experience with Encompass, Mortgage Servicer, and/or Episys Quest system preferred.
Suggested prior leadership or completion of SRP’s Leadership Program.

Responsibilities

Responsible for selling and cross-selling Credit Union services to current and potential members. Credit Union services are to be promoted using the "member benefit-based approach".
Fully complies with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act and OFAC Policies.
Manages Mortgage Closers require employee selection, orientation, promotion and performance evaluations, salary administration, counseling, disciplining and termination of employees under his/her management.
Selects and manages a staff of mortgage professionals, keeping them fully trained, to produce high quality mortgage loans with accurate documentation, and ensuring that all applicable loan policies and procedures are administered uniformly.
Responsible for the loan performance for portfolio loans and loans sold on the secondary market.
Ensures loans close in a timely manner, meeting rate locks, contract and other deadlines.
Anticipate issues and/or problems that could impact loan approval and provide solutions using a pro-active approach.
Guides the Mortgage Closing Team to satisfy all conditions when received from Underwriter prior to closing.
Ensures the loan is within Credit Union, FNMA/FHLMC, government loan and secondary market guidelines and pass all audit and compliance checks.
Oversee SRP mortgage loan products that include Fixed Rate Conventional, Home Equity, Fixed Rate Home Equity, ARM, Manufactured Homes with land, and Lot/Land loans.
Continually helps develop Conventional, FHA, VA, and USDA programs to meet Member needs.
Provide input to Loan Committee as required.
Maintains knowledge and ensures maintenance and accuracy of all governmental and SRPFCU software.
Maintain good lines of communication with all SRP approved secondary market sources (FNMA, FHLMC, Investors, etc.)
Assist implementing new procedures/protocols. Assist managing the pipeline. (i.e) assist processors/closers with files that are intricate and need extra attention due to nature of the file, assist processors/closers with their pipeline in their absence, or assist in any overflow.
Acts as a source of information for the Mortgage Processing and Closing team as needed.
May be assigned other tasks by appropriate line management.
Works closely with the other managers within the Mortgage Department to continually analyze the needs of the department and develop more effective solutions to meet our members’ needs.
Volunteers when opportunities arise
Involved in First Time Home Buyers Workshops
Contributes when necessary
Adheres to SRP’s Policy and Procedures
Responsibilities include interviewing, hiring, and training employees, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.