Mortgage Clerk

Chickasaw Nation Industries, Inc.•St. Louis, MO

About The Position

The Mortgage Clerk plays a crucial role in the daily administration of customer activities, specifically providing administrative support services to the USDA. This position involves a variety of tasks, including generating letters, reviewing documents, entering data, and conducting quality assurance activities to ensure smooth operations and customer satisfaction. Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays. As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

Requirements

The ability to obtain, maintain and access classified information at the Public Trust level.
Basic mathematics skills.
Prior customer service experience required.
High School Diploma and a minimum of seven (7) years relevant experience, or equivalent combination of education/experience.

Responsibilities

Data entry, imaging documents, sort/scan incoming mail, prepare UPS labels for overnight mailings.
Research accounts, investigate unauthorized assistance cases, provide resolution.
Works and imports correspondence in the Electronic Customer File, work correspondence in the Electronic Customer File, work and import correspondence in the Electronic Customer File.
Responds to phone calls, voicemails, status calls, and emails, provide customer service support via email and phone.
Procures information from Insurance Companies via Telephone, update insurance information in LoanServ, issue payments to insurance companies.
Process tasks in LoanServ, process charge off and debt cancellations, process Skip trace information.
Document global system notes in Sagent.