Mortgage Business Unit Operations Analyst

Regions Bank•Charlotte, AL

18d•Onsite

About The Position

At Regions, the Business Unit Operations Analyst administers defined procedures, prepares and analyzes reports, and works on projects with an emphasis on process improvement. This role compiles, analyzes, and reports volume, productivity, quality, and other statistical data to management.

Requirements

Bachelor’s degree Or High School Diploma or GED and four (4) years of related experience
Ability to learn additional systems as needed
Ability to research, analyze data, and derive facts
Ability to work in a team environment when applicable
Ability to work under pressure and meet deadlines
Analytical and problem-solving skills
Knowledge of business intelligence (BI) tools
Knowledge of business unit and operations areas
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong verbal, written communication, and organizational skills
Strong work ethic and self-motivation

Responsibilities

Analyzes and interprets data to identify trends and opportunities for process improvement
Works with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting, and unit costing
Identifies operational problems and recommends solutions
Collaborates with team to solve items
Provides periodic reports to management
Creates and maintains policies, procedures, and training materials to maximize efficiency and customer service
Works with supervisors and/or managers to ensure that teams comply with the stipulated principles and standards
Assists with projects led by line of business management