Mortgage Associate, Direct Lending Sales
About The Position
Onity Rapid Curriculum Academy – ORCA Junior Loan Officer Junior Loan Officers will be responsible for soliciting existing Portfolio customers to sell a range of mortgage products in order to meet individual sales goals, company retention goals, and most importantly meet the needs of the Homeowner. At PHH Mortgage, we enjoy being a part of the lending industry and we want to share this fulfilling, challenging, REWARDING career with you! Set in a virtual classroom environment and some on-site, PHH Mortgage will provide you the training and tools for success and a lucrative new career! Who are we looking for? Recent college grads looking for an exciting career in the mortgage industry Veterans transitioning to the civilian workforce Candidates with 1 to 2 years of Sales or Customer Service What we offer in our Trainee Program: Base salary paid bi-weekly (plus overtime opportunity). Commissions paid monthly. Quarterly incentive based on conversion performance Full suite of benefits (health, life, dental, vision, 401k, PTO). Best in class training program that will prepare you for success Call center environment with inbound and outbound leads.
Requirements
- College Degree, High School Diploma, GED or military experience equivalent
- Ability to obtain industry required licensing and continued education (company sponsored)
- Ability to maintain annually all federal and state licensing requirements (This includes background and credit checks annually)
- Customer service driven; responsive to client issues and concerns
- Ability to effectively communicate with others in a professional manner
- Flexibility in schedule to accommodate morning /evening shifts as well as Weekends
- Proficiency in Microsoft Office programs, specifically Word, Excel, and Outlook
Nice To Haves
- Preferred 1 to 2 years Sales or Customer Service experience
Responsibilities
- Inbound and Outbound leads provided by the company from our existing portfolio of clients
- Complete mortgage application for qualified clients
- Communicate and set proper expectations with the client from the start of the transaction
- Qualify clients for new mortgage loans using automated underwriting systems (DU/LP)
- Deliver mortgage options to customer in one call to move forward with PHH Mortgage as their preferred lender
- Collect pertinent information/documents from client to begin processing
- Sends all required paperwork to client and provides excellent customer service
- Adhere to all regulatory mortgage compliance guidelines
- Partner with internal operations to consistently produce clean files and successfully complete transactions
- Input transactions into PHH Mortgage’s lead management system
- Communicate effectively with all parties to the transaction.
- Offer excellent customer service to all borrowers
- Structure business day to ensure balance of taking inbound leads and making follow-up contact with current sales pipeline in order to consistently meet minimum performance standards
- Attend all trainings, sales meetings, orientations as directed
- Increase knowledge of mortgage industry by completing all internal trainings timely
- Ability to use multiple software applications at one time
Benefits
- Full suite of benefits (health, life, dental, vision, 401k, PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
