Mortgage Apprentice - Albany, NY

Trustco Bank • Village of Colonie, NY

5d • $45,000 - $60,000

About The Position

At Trustco Bank, we are committed to delivering exceptional service and seamless mortgage experiences. The Mortgage Apprentice participates in a structured training and development program designed to prepare individuals for a career in residential mortgage lending. Apprentices gain hands-on experience, formal training, and mentorship while learning the end-to-end mortgage lending process in a banking environment.

Requirements

• High school diploma or equivalent
• Strong communication and customer service skills
• High attention to detail and organizational ability
• Proficiency with basic computer applications

Nice To Haves

• Associate or Bachelor’s degree in business, finance, or related field
• Sales, banking, or customer service experience
• Interest in real estate, mortgage lending, or financial services

Responsibilities

• Learn residential mortgage products, policies, and procedures
• Assist Mortgage Loan Officers with applications and documentation
• Collect borrower information and supporting documents
• Conduct pre-qualification data gathering under supervision
• Maintain loan files and update systems accurately
• Provide exceptional customer service to borrowers and referral partners
• Participate in Realtor and community outreach events
• Adhere to all compliance, fair lending, and bank regulations

Benefits

• medical, dental and vision insurance
• a health savings account with an annual employer contribution
• a 401(k)-retirement plan with generous employer match
• paid time off plus 11 paid federal holidays
• training and professional development programs
• tuition reimbursement
• reduced fees and rates on certain loan products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED