Mortgage Application Support Analyst I

HomeXpress Mortgage Corp•Santa Ana, CA

5d•$65,000 - $75,000•Onsite

About The Position

The Mortgage Application Support Analyst I provides front-line technical and operational support for mortgage origination systems, broker portals, and related applications. This role is responsible for ensuring seamless loan flow by troubleshooting issues across the loan lifecycle, supporting brokers and internal users, and maintaining system functionality within the Loan Origination System (LOS) and integrated platforms.

Requirements

Working knowledge of mortgage processes (loan lifecycle, underwriting, disclosures, closing)
Experience supporting or working within a Loan Origination System (e.g., Byte, Encompass, etc.)
Ability to troubleshoot system, workflow, and data-related issues in a production environment
Familiarity with user access/security models and system configuration concepts
Strong communication skills with ability to support both technical and non-technical users
Experience working in a fast-paced, deadline-driven mortgage or financial services environment
Proficiency with Microsoft Office 365 and general business applications
Bachelor’s Degree (Business, Information Systems, or related field preferred)
2–5 years of experience in mortgage operations, LOS support, or application support role

Nice To Haves

Strong sense of ownership over loan flow and user experience
Detail-oriented with a focus on accuracy in a regulated environment
Ability to remain calm and effective under production pressure
Analytical thinker with strong problem-solving skills
Customer-focused mindset, particularly in supporting brokers and sales channels
Adaptable and open to evolving systems, workflows, and technologies
Strong communicator able to bridge technical and business teams

Responsibilities

Serve as primary support resource for the Loan Origination System (LOS), broker portal, and integrated mortgage applications
Troubleshoot and resolve issues related to loan submission, registration, disclosures, underwriting workflows, and loan status progression
Support external brokers and internal users with application access, system navigation, and issue resolution
Analyze and resolve data, workflow, and integration issues impacting loan processing and funding timelines
Monitor system queues, error logs, and exception reports to proactively identify and resolve production issues
Coordinate with IT, vendors, and business units to escalate and resolve system defects or outages
Assist in user provisioning, role/security configuration, and access management within mortgage systems
Document recurring issues, resolutions, and system behaviors to improve support efficiency and knowledge sharing
Participate in system testing, release validation, and user acceptance testing (UAT) for LOS enhancements and updates
Support enforcement of system controls, compliance requirements, and data integrity standards within mortgage platforms