Mortgage Acquisition Analyst

Anza Mortgage Insurance Corporation • Wilmington, NC

9d

About The Position

Responsible for handling all processes, policies and procedures under the MI Operations Group. Managing the MI Certificate from MI order through underwriting

Requirements

• Bachelor’s degree or equivalent experience
• 1-2 + years relevant experience
• 1-2 + years Mortgage or MI experience

Responsibilities

• Responsible for handling all processes, policies and procedures under the MI Operations Group.
• Managing the MI Certificate from MI order through underwriting.
• Deliver stellar customer service to ANZA MI Customers (Internal and External, Vendors and Business Partners
• Adhere to the policies and procedures as outlined by the MI Operations Group
• Service ANZA MI Certifications during initial and resubmission orders with an innovative and automation mindset to drive results while maintaining integrity and great attention to detail
• Deliver on departmental SLA’s
• Data Entry
• Provide Client Support to ANZA MI Customers in their use of the Online Portal.
• Assist other departments in their needs with a teamwork mindset and an overall big picture outlook of the ANZA MI Corporation
• Analyzing customer trends
• Conducting additional analysis as required
• Handling MI Operational workflows
• Conduct assignments and tasks with other functional areas
• Resolve problems, determine solutions, and track and manage issues
• Develop a broad understanding of MI Operations functions
• Technology proficiencies in the Google Suite, Adobe Acrobat, Collaboration and Communication Software, Windows Operation System
• Ability to quickly diagnose issues and implement solutions to achieve one-call resolution and provide immediate responses.
• Excellent time management skills with the ability to manage multiple priorities with conflicting deadlines
• Excellent communication skills (written, and verbal)
• Active listening skills
• Excellent customer service and conflict resolutions skills
• Excellent research and decision-making skills
• Ability to work productively as part of a team and as an individual contributor in a growing and evolving group
• Resourceful and innovative problem solver
• Results-driven
• Interpersonal and Relationship Management skills
• Uncompromising integrity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level