MorganCare Field Service Representative

Vitalograph•Haverhill, MA

1d•Onsite

About The Position

In September 2024, Morgan Scientific Incorporated (MSI) became part of the Vitalograph group as a wholly owned subsidiary—marking an exciting new chapter for both organisations. With a long-standing partnership already in place, this strategic move brings together deep expertise to deliver world-class diagnostic solutions that advance the understanding of lung health. This acquisition is a key milestone in Vitalograph’s ambitious global growth strategy. With a clear vision to transform respiratory healthcare, the company is on track to triple its diagnostics business by 2026—and you could be part of that journey. We’re looking for a proactive and customer-focused MorganCare Field Service Representative to join our team. In this hands-on role, you’ll be at the forefront of delivering exceptional technical service and support, ensuring our customers receive reliable, high-quality diagnostic solutions.

Requirements

Associate’s degree in engineering, biomedical engineering, or a related field
3+ years’ experience in field service engineering or technical support within medical technology or healthcare
Strong troubleshooting skills across electronic and mechanical systems
Ability to interpret technical manuals and schematics
Comfortable using diagnostic tools and service software
Excellent verbal and written communication skills
Customer-first mindset with the ability to explain technical concepts clearly
Strong team player with the ability to work cross-functionally
Analytical thinker with a proactive approach to resolving issues
Ability to work independently and make sound decisions in the field

Nice To Haves

Relevant certifications (e.g., Certified Biomedical Equipment Technician) are a plus
Experience with respiratory diagnostic equipment is highly desirable

Responsibilities

Install & Configure Equipment: Lead the installation, calibration, and setup of respiratory diagnostic systems at customer sites, ensuring full compliance with operational and regulatory standards.
Maintain & Troubleshoot: Carry out routine maintenance and repairs, quickly diagnosing issues and delivering effective solutions to minimise downtime.
Support Customers: Be the trusted technical contact for your region—responding to queries, providing expert guidance, and training users on equipment and best practices.
Document & Report: Maintain accurate and up-to-date service records, including installation reports and inventory tracking.
Collaborate Across Teams: Partner with service management, sales, and technical teams to share insights, resolve issues, and enhance customer experience.
Ensure Quality: Uphold company policies and industry standards, contributing to continuous improvement initiatives.
Travel as Needed: Provide responsive, on-site support across your region, sometimes at short notice.

Benefits

401(k) to support your long-term financial wellbeing
Comprehensive company contributed health insurance for you and your family
Generous paid time off to maintain a healthy work-life balance
In-depth training in respiratory diagnostic products and healthcare installation standards
Career progression opportunities in a fast-growing, innovative organisation
Tuition reimbursement to support your continued learning

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