Monument Processing Supervisor

Service Corporation International•New York, NY

1d•$60 - $70

About The Position

Our associates celebrate lives. We celebrate our associates. This supervisor position provides administrative assistance and oversees the daily duties and staff for the Monument Processing Center. The position requires managing the process of orders in variable stages and reporting deficiencies to market leadership. This includes supervising designated Monument Processor Specialists, insuring completion / delivery of open orders, coordination activities with cemeteries, vendors, customer and SCI associate stakeholders, periodic progress and revenue reporting, maintaining and updating the Monument Tracking System (MTS) and providing ongoing associate training for the program.

Requirements

High School diploma or equivalent required
Eight (8) years of office management experience in a customer service-related industry
Five (5) years of experience working with multiple computer applications (Citrix application a plus)
Five (5) years supervisory experience
Strong computer skills and working knowledge of computer applications, MS programs and Citrix applications a plus
Detailed oriented in dealing in an industry that is very paper intensive
Effective and efficient oral and written communication skills
Ability to adapt to changing priorities and the ability to work under stringent timelines
Ability to work independently and as a team member
Ability to work with a variety of stakeholders, internal and external
Ability to work after business hours as needed to meet customer demands
Ability to work with a sense of urgency to resolve problems quickly
Proven time management and organizational skills

Nice To Haves

Bachelor’s degree in Business Administration, or related discipline, strongly preferred

Responsibilities

Coordinate completion of monument and inscription orders with cemeteries, customers and vendors
Scan open and complete hardcopy work orders into paperless Monument Tracking System
Assist with resolving order problems with funeral directors, cemeteries, vendors & customers
Work with market leadership, implementing best practices and championing management processes
Train Monument Processor Specialists to ensure associates understand and comply with Standard Operating Procedures and Polices
Communicate daily status of work orders
Address escalated issues Specialists are unable to resolve
Manage schedules and priorities of team
Interview, hire, mentor and provide ongoing feedback to staff
Provide Market Leaders monthly monument and inscription sales reports
Prepare and distribute monthly sales reports to Location Managers
Prepare and distribute weekly reports to Monument Sales Specialists & Monument Processing Specialists
Prepare open order activity and productivity reports for Market Manager and SCI associate stakeholders
Work with Corporate IT to maintain MTS Application system
Serve as a liaison between Corporate and Airtable IT departments
Assist IT teams in additional development and testing of MTS upgrades and improvements
Update cemetery data and pricing in MTS as needed
Supply ongoing Processing and MTS training, including new upgrades
Provide cemetery application process training and support to Monument Processing Team
Assist Market Manager in developing and updating training materials
Print monthly commissions in MTS to verify accuracy against Automated commission process
Prepare and distribute monthly commission reports
Verify and approve vendor invoices
Submit vendor invoices for payment for all work in progress orders