Monitoring Officer

OCS Group

18h

About The Position

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment . About The Role: Days of Working: To carry out internal audits across all CNWL sites (circa 72 sites) and ensure all cleaning services, catering and security services and action plans produced and implemented to rectify where necessary. To report audit outcomes and action plans to the team and monitor agreed actions. To ensure compliance with all OCS and CNWL policies with relevance to auditing. To ensure that all cleaning tasks are carried out through audits in accordance with the NHS National Standards of Healthcare Cleanliness 2021 and catering tasks are carried out in accordance with the HACCP, giving us the data to make measurable improvements and have total confidence that our business is complying with food safety and health & safety legislations. To ensure other audits such as efficacy, estate, clinical and Security & FOH are completed, and standards are maintained as per contractual agreements. To assist in the collation of monthly report data . To provide general assistance and support to the Operations Manager and Training and Compliance Manager. As part of your role, your key responsibilities will include, but are not limited to:

Requirements

Must have Right to Work in the UK.
An enhanced DBS will be completed for the successful candidate.
BICS or Impact trained
Food Hygiene Level 3 Training
Experience of working within a healthcare setting
Demonstrable experience of administration of management systems and spread sheets.
Fully conversant with management systems and auditable data

Responsibilities

Conduct Quality Assurance audits on Catering in compliance with National Food Standards Agency guidelines.
Conduct Cleaning audits in accordance with NHS Cleaning Standards and contract requirements
Liaise effectively with OCS Facility Managers and Team Leaders to maintain standards and implement action plans
To provide auditing statistics for monthly reports
Formulate and coordinate all staff and client surveys when required
To continually work with the management team in the implementation and improvement of training, administration, and audit systems in the contract
To create action plans for failed audits, and ensure that re-auditing is completed within the agreed timeframe
To develop a good knowledge of the units you are visiting to enable efficient auditing practices
To ensure site audits are accurate and remap if required
Liaise with Team Leaders and QTS representatives to carry out periodic audits, KPI monitoring and improve current KPI results
To comply with all company policies and procedures
To comply with uniform policy
To maintain company, patient, client confidentiality
To carry out any other reasonable requests from the company
Oversee catering training and work closely with the team leader to provide guidance and support, ensuring all training programs are completed efficiently.
Support menu development by assisting in planning and refreshing menu cycles every six months to maintain quality and variety
Ensure regulatory compliance by updating the site with new mandatory catering documentation and maintaining alignment with auditor requirements.