Money Out Operations Coordinator-Retirement

Voya Financial • New York, NY

2d • Hybrid

About The Position

As a Money Out Operations Coordinator, you will provide customer service support as well as process, coordinate and reconcile transactions. Please Note: This position has been designated as a hybrid-office role. You will report 5 days in-office for at least the first 6 months. Your hybrid-office schedule will be finalized with your manager. Our office is located at 22 Cortlandt Street, New York, NY.

Requirements

• 2 years post-secondary business-related education or equivalent work experience
• Basic knowledge of company products
• Solid decision-making and problem-solving skills
• Strong oral and written communication skills
• Ability to work independently as well as in a team
• Detail oriented

Responsibilities

• Process transactions related to operations' functions.
• Reconcile and verify accuracy of information.
• Refer incoming information to other staff members as appropriate.
• Provide customer service to clients.
• Answer and resolve customer complaints and questions in an efficient and friendly manner.
• Communicate problems to associates in other areas.
• Follow up to ensure issues are resolved and communicated to customers in a timely manner.
• Monitor accounts and reports for accuracy.
• Communicate status of transactions to clients.
• Reconcile account information.
• Document and summarize information for team members.
• Participate in training and ongoing professional development.
• Other duties as assigned.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees