Molecular Diagnostics Lab Manager

VCU Health•Richmond, VA

About The Position

The MT/Path Spec Laboratory Services Manager oversees all aspects of the daily operations to include but not limited to: personnel management, workload, quality assurance, policies/procedures, billing, coding, regulatory compliance, financial management, , clinical trials, outreach, business development and assisting with any internal/external service needs. Manages workload efficiency, provides technical and operational direction to the team in support of laboratory functions. Essential Job Statements Personnel Management: Responsible for managing, directing, mentoring, and leading the team. Manages recruitment, onboarding, personnel records, performance management and employee relations. Fosters a positive work environment, resolving conflict with empathy within the team to maintain a productive culture and work environment. Maintains policies and procedures while ensuring regulatory and safety compliance. Operations Management: Manages the day-to-day operations to include: workflow efficiency, productivity, patient safety, utilization of resources and personnel training and compentency. Ensures laboratory services meet all accreditation, regulatory and billing compliance standards. Ensures appropriate CPT code selection, billing compliance with the OIG Laboratory Compliance Plan and accurate claim submission with appropriate NPI designations (where applicable). Oversees the quality management of point of care testing in the acute and ambulatory environments to ensure accuracy of results, efficiency of processes and staff competency (where applicable). Oversees the central support hub for laboratory operations to manage high call volumes from health care providers related to diagnostics, communication of critical lab values, and sample tracking and specimen collection information. (where applicable). Oversees pathology laboratory information system operations which includes coordinating and managing the activities of pathology web designer, pathology software and hardware support team and pathology programmers. (where applicable) · Makes informed decisions based on strong technical knowledge, as appropriate to laboratory discipline. Collaborates with pathologists, faculty, clinical and support teams. · Track and analyze operational performance metrics, identify areas for improvement, develop and implement performance improvement plans and prepare reports for pathology leadership. Investigate and respond to Safety Events and Patient/Provider complaints. Leadership, Communication and Customer Relations: Promotes a culture of positive guest relations and customer service in alignment VCUHS standards. Serves as a liaison between the pathology and other areas, maintaining professional and respectful communication. Fiscal Responsibilities: manages designated cost center (s), budget preparation and monitoring, financial planning, and cost control while adhering to regulatory compliance. Communication and Engagement: Works closely with Pathology leadership and other internal/external customers to support the mission of VCUHS and the Department of Pathology. Fosters a positive work environment, increase team involvement, recognition and satisfaction. Compliance and Regulatory: ensures compliance with departmental policies, HIPAA, CLIA, CAP, FDA and TJC accreditation agencies. Ensures pathology billing is compliant with CMS and OIG standards, healthcare regulations for payors and service agreements Quality Improvement: Analyze processes, systems and outcomes to identify inefficiencies and opportunities for improvement. Ensure that processes and services adhere to policies, regulations and standards of accreditation. Engage in troubleshooting, project management and training to support of process improvement initiatives. Miscellaneous: Performs additional responsibilities as required to support departmental operations and organizational goals. Patient Population: Neonates (0-4 weeks), Infant (1-12 months), Pediatrics (1-12 years, Adolescents (13-17 years), Adults (18-64 years), Geriatrics (65 years and older)

Requirements

Bachelor’s Degree in Medical Laboratory Science (MLS)/Clinical Laboratory Science (BSCLS)/Medical Technology (MT) from an accredited program OR a Bachelor's Degree in a Biological Science in addition to graduation from an NAACLS-accredited CLS/MT certificate program OR Bachelor’s Degree in a Life, Biological or Chemical Science with 15 or more years of on the job training in a hospital health care environment in a specific lab discipline performing high complexity testing in blood banking, chemistry, hematology, microbiology, immunology , clinical microscopy, histology, cytology or molecular genetics
Currently certified in one of the following: Medical Technologist/Medical Laboratory Scientist/Clinical Laboratory Scientist by the American Society for Clinical Pathology or MLS/CLS by the National Credentialing Agency or equivalent ASCP categorical certification or American Medical Technologist (AMT); Histotechnician (HT); Specialist in Cytotechnology (SCT); Specialist in Molecular Biology (SMB); Pathologists’ Assistant (PA); by the National Credentialing Agency; or Equivalent ASC P categorical certification or equivalent certification.
Certified Professional Coder Certificate from the American Academy of Professional Coders (within 18-months of hire into the position)- only applies to pathology billing lab section
Minimum of 5 years of supervisory/management laboratory leadership experience

Nice To Haves

Master’s Degree in Medical/Clinical Lab Science (MSCLS) from an accredited program or ASCP Specialty Certification
Certified as a Medical Technologist/Medical Laboratory Scientist/Clinical Laboratory Scientist by the American Society for Clinical Pathology or MLS/CLS by the National Credentialing Agency or equivalent ASCP categorical certification or American Medical Technologist (AMT). Histotechnician (HT); Specialist in Cytotechnology (SCT); Specialist in Molecular Biology (SMB); Pathologists’ Assistant (PA); or Certified as a Clinical Laboratory Scientist (CLS) by the National Credentialing Agency (NCA); or Equivalent ASC P categorical certification or equivalent certification.
Currently Certified as a Professional Coder Certificate from the American Academy of Professional Coders- only applies to pathology billing manager.

Responsibilities

Personnel Management: Responsible for managing, directing, mentoring, and leading the team.
Manages recruitment, onboarding, personnel records, performance management and employee relations.
Fosters a positive work environment, resolving conflict with empathy within the team to maintain a productive culture and work environment.
Maintains policies and procedures while ensuring regulatory and safety compliance.
Operations Management: Manages the day-to-day operations to include: workflow efficiency, productivity, patient safety, utilization of resources and personnel training and compentency.
Ensures laboratory services meet all accreditation, regulatory and billing compliance standards.
Ensures appropriate CPT code selection, billing compliance with the OIG Laboratory Compliance Plan and accurate claim submission with appropriate NPI designations (where applicable).
Oversees the quality management of point of care testing in the acute and ambulatory environments to ensure accuracy of results, efficiency of processes and staff competency (where applicable).
Oversees the central support hub for laboratory operations to manage high call volumes from health care providers related to diagnostics, communication of critical lab values, and sample tracking and specimen collection information.
Oversees pathology laboratory information system operations which includes coordinating and managing the activities of pathology web designer, pathology software and hardware support team and pathology programmers.
Makes informed decisions based on strong technical knowledge, as appropriate to laboratory discipline.
Collaborates with pathologists, faculty, clinical and support teams.
Track and analyze operational performance metrics, identify areas for improvement, develop and implement performance improvement plans and prepare reports for pathology leadership.
Investigate and respond to Safety Events and Patient/Provider complaints.
Leadership, Communication and Customer Relations: Promotes a culture of positive guest relations and customer service in alignment VCUHS standards.
Serves as a liaison between the pathology and other areas, maintaining professional and respectful communication.
Fiscal Responsibilities: manages designated cost center (s), budget preparation and monitoring, financial planning, and cost control while adhering to regulatory compliance.
Communication and Engagement: Works closely with Pathology leadership and other internal/external customers to support the mission of VCUHS and the Department of Pathology.
Fosters a positive work environment, increase team involvement, recognition and satisfaction.
Compliance and Regulatory: ensures compliance with departmental policies, HIPAA, CLIA, CAP, FDA and TJC accreditation agencies.
Ensures pathology billing is compliant with CMS and OIG standards, healthcare regulations for payors and service agreements Quality Improvement: Analyze processes, systems and outcomes to identify inefficiencies and opportunities for improvement.
Ensure that processes and services adhere to policies, regulations and standards of accreditation.
Engage in troubleshooting, project management and training to support of process improvement initiatives.
Miscellaneous: Performs additional responsibilities as required to support departmental operations and organizational goals.