Modification Fulfillment Specialist

U.S. Bank • Owensboro, KY

6d • $20 - $24 • Onsite

About The Position

The Modification Fulfillment Specialist is responsible for managing the end-to-end process of modification document handling, ensuring accuracy, compliance, and timely execution. This role requires close coordination with vendors, document preparation, quality control, and system updates to support loss mitigation strategies. The position involves serving as the primary liaison with vendors such as ServiceLink and Covius for property reports, title updates, and document reconciliation. The specialist will review vendor-provided analyses, resolve discrepancies with utilized systems, and communicate management decisions to ensure vendor systems reflect approved changes. Document preparation and processing are central to this role. The specialist will generate, review, modification documents to ensure compliance, and ensure proper step codes and workflow statuses are applied for visibility and SLA adherence. Quality control and compliance responsibilities include performing checks on documents before mailing or recording, addressing vendor rejection reports, and resolving errors promptly. The specialist will monitor Archer controls and adhere to risk mitigation standards embedded in fulfillment processes. System updates and reporting are also key duties. The specialist will update MSP and other systems of record with approved modification terms, maintain dashboards and daily status reports to track aging accounts and SLA performance, and document all actions in designated SharePoint folders and task tracking systems. The role requires managing issue resolution and escalations by handling special requests and complaints via shared inboxes, researching, and responding to CAD inquiries, and escalating issues requiring management intervention. Collaboration with internal teams to resolve title or recording challenges impacting modification eligibility is essential. Strong attention to detail, the ability to manage multiple priorities, and familiarity with MSP, Mortgage Imaging Repository, and vendor platforms are critical. Excellent communication skills for vendor and internal stakeholder engagement, along with knowledge of mortgage modification processes and regulatory compliance standards, are required.

Requirements

• High school diploma or equivalent
• Four or more years of experience in administrative support activities
• Strong attention to detail
• Ability to manage multiple priorities
• Familiarity with MSP, Mortgage Imaging Repository, and vendor platforms
• Excellent communication skills for vendor and internal stakeholder engagement
• Knowledge of mortgage modification processes and regulatory compliance standards

Nice To Haves

• One or more years of experience in income calculation/income analysis preferred
• Good verbal, grammatical and written communication skills
• Well-developed reading, writing, and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proficient PC skills, especially Microsoft Office applications and graphics
• Demonstrated administrative skills and acute attention to detail

Responsibilities

• Managing the end-to-end process of modification document handling.
• Ensuring accuracy, compliance, and timely execution.
• Coordinating with vendors, document preparation, quality control, and system updates.
• Serving as the primary liaison with vendors such as ServiceLink and Covius for property reports, title updates, and document reconciliation.
• Reviewing vendor-provided analyses and resolving discrepancies with utilized systems.
• Communicating management decisions to ensure vendor systems reflect approved changes.
• Generating and reviewing modification documents to ensure compliance.
• Applying proper step codes and workflow statuses for visibility and SLA adherence.
• Performing quality control checks on documents before mailing or recording.
• Addressing vendor rejection reports and resolving errors promptly.
• Monitoring Archer controls and adhering to risk mitigation standards.
• Updating MSP and other systems of record with approved modification terms.
• Maintaining dashboards and daily status reports to track aging accounts and SLA performance.
• Documenting all actions in designated SharePoint folders and task tracking systems.
• Managing issue resolution and escalations by handling special requests and complaints via shared inboxes.
• Researching and responding to CAD inquiries.
• Escalating issues requiring management intervention.
• Collaborating with internal teams to resolve title or recording challenges impacting modification eligibility.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees