Modern Retail Manager

JM&A Group•Deerfield Beach, FL

11d

About The Position

The Modern Retail Manager is responsible for driving Southeast Toyota Finance’s Modern Retail strategy across digital channels, dealer operations, and customer-facing experiences. This role plays a central part in unifying SETF, SET, TMNA/TFS, Toyota dealers, and internal IT product and engineering teams to deliver connected retail experiences that streamline workflows and elevate customer satisfaction. Success in this role requires strong product and operational thinking combined with hands-on experience supporting or partnering with dealerships, understanding their retail workflows, and navigating the interconnected ecosystem between OEM, captive finance, and dealer technology. This expertise enables the Manager to translate complex operational needs into practical solutions that improve dealer efficiency, enhance digital-to-physical retail transitions, and support SETF’s long-term Modern Retail vision.

Requirements

Strong understanding of dealership operations, retail workflows, F&I processes, and OEM–captive–dealer integration
Digital retailing or automotive retail transformation experience
Product ownership or program management experience within a technical or operational environment
Exceptional communication and presentation skills
Critical thinking and problem-solving abilities
Highly detail-oriented with strong organizational capability
Ability to build strong working relationships across diverse teams
Flexibility and adaptability in an evolving retail and technology landscape
Familiarity with Azure DevOps, analytics platforms, and modern technology tools
Bachelor’s degree in Business, Marketing, Automotive Management, Communications, or related field (or equivalent experience)
Experience in automotive retail, dealership operations, digital retailing, product management, or related areas
Experience collaborating with dealers, field teams, OEMs, or captive finance organizations
Demonstrated success leading cross-functional initiatives

Responsibilities

Manage and drive alignment of Modern Retail initiatives across SETF, SET, TMNA/TFS, Toyota dealers, and internal partners.
Drive execution of product capabilities, deployments, and enhancements that streamline retail, F&I, and digital channel experiences.
Support TFS/TMNA roadmaps with SETF-aligned strategies while defining organizational readiness needs.
Translate strategic objectives into actionable implementation plans with clear roadmaps, milestones, and alignment across business and technical teams.
Collaborate with Sales, Marketing, Product, ITS, Data/Analytics, Legal, and external stakeholders to support Modern Retail product roadmaps, releases, and deployment activities.
Serve as a central communication hub, ensuring clarity, transparency, and strong cross-functional alignment.
Represent SETF at dealer meetings, OEM touchpoints, industry events, and cross-functional stakeholder sessions.
Build strong relationships with key dealerships and internal personnel to drive adoption and ensure successful program execution.
Ensure Modern Retail programs and tools support dealership operational workflows, digital retailing tools, F&I processes, and financing pathways.
Define and prioritize product features, requirements, and enhancements within the Modern Retail workstream.
Monitor key metrics related to adoption, effectiveness, and performance to guide decision-making.
Develop, manage, and communicate plans, status updates, and backlog alignment with key stakeholders.
Partner with ITS and product teams to ensure timely launches, stable performance, and rapid iteration cycles.
Create enablement materials, process documentation, and field-friendly resources to support alignment and adoption.
Provide analytics and reporting to measure effectiveness and inform continuous improvement.
Develop executive-level presentations, dealer engagement materials, and field training content to drive awareness, adoption, and performance.