Modern Infrastructure Intern

Vervint • Grand Rapids, MI

9d

About The Position

As a Modern Infrastructure Intern , you are a key member of the Modern Infrastructure | Managed Services Practices, which provides support for cloud, DevOps, Office 365, server, applications (ERP, & Custom Software), database, network, and storage solutions. In this role, you will help us provide technical support to clients and technical teams, solving technical challenges as you work to hone your craft and build upon your technical skillset. Thinking ahead, seeing beyond, and building together Vervint is a purpose-driven, global consultancy that is a digital catalyst, empowering people and organizations to thrive in the experience-driven world. Vervint offers cross-functional expertise and guidance that goes beyond great tech — believing technology, thoughtful strategy, and human creativity lead to real progress and transformation. With a human-focused approach, Vervint provides a roadmap for success inherent in design, empathy, and ingenuity. Our commitment to purposeful progress gives us a unique ability to thrive at the intersection of technology, strategy, and experience to create impactful solutions that are more than simply migrating, integrating, or building tech. With offices in Michigan and Minnesota and employees across the globe, we put people at the heart of everything we do. Our values are part of what makes us different — for our employees, clients, and the communities in which we live and work. At Vervint, our purpose is progress, and we are out to improve lives by keeping humanity at the core of every solution.

Requirements

• Working towards a degree in IT or related work experience.
• Familiarity with Microsoft 365 is required.
• Ability to work on assignments requiring considerable judgement and individual initiative.
• Ability to develop solutions to routine technical problems of limited scope following detailed instructions.
• Desire to expand technical skillset based on exposure to a variety of assignments.
• Ownership mindset with a keen attention to detail, ensuring tasks are performed with excellence.

Nice To Haves

• Any experience with Cloud services (Azure, AWS, Virtual Desktops/Machines, Hyper V) is a plus!

Responsibilities

• Perform tasks that are well laid out and defined based on incoming help ticket, escalating when appropriate.
• Proactively provide any updates on task progress.
• Maintain a device support agreement reconciliation along with inventory process and procedures.
• Create detailed and accurate documentation on work performed that can be used by others.
• Apply a continuous learning mindset, feeding any learnings from work into documentation and Root Cause Analysis efforts.
• Participate in project work with mentorship and deliver tasks within assigned timeframes.
• Work within the compliance and service level agreement (SLA) reporting structures for our customers.
• Provide input or create artifacts on best practices within the subject matter expert (SME) skillset.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed