MOD Tech Support Expert

KONE•San Leandro, CA

About The Position

Are you ready to make your next career move to join our team as our MOD TECH SUPPORT EXPERT for KONE Americas in KONE USA-SAN LEANDRO, CA? Do you enjoy training, implementation, documentation of process and providing recommendations for overall efficiency in the MOD Front Line Offices? Does front line safety, training, working cross-functionally with Region Managers and supporting the Region’s/District’s leaders in these initiatives motivate you? Do you thrive in areas where priorities change from time to time? Are you skillful with technological tools such as Microsoft Office? Do you demonstrate a passion for quality and results? Are you committed to promoting a safety culture in your team? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our “MOD TECH SUPPORT EXPERT,” you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs.

Requirements

You will bring 8+ years of progressive and successful Modernization field experience to KONE.
You will use the knowledge gained through your bachelor’s degree within a technical curriculum and/or equivalent elevator- escalator industry experience.
Preferably, a strong background at the field modernization level with progressive and demonstrated installation management and training skills covering a broad range of modernization of elevator and escalators progressing to and including supervising, managing and leading people, within a union workforce progressive and successful customer service experience to KONE along with an appetite for learning a new industry.
2-year associates degree preferably within a technical curriculum and/or 5+ years of equivalent elevator- escalator industry experience.
A High School education or equivalent.
Proficient in MS Word and Excel
Well Organized
Customer service mindset

Responsibilities

Performing and ensuring survey accuracy, clarifying technical scope, and overseeing the handover to project Supervisors at Milestone 2Z.
Auditing and validating installation processes at the front-line level to ensure method and process alignment.
Assessing feedback from local modernization employees and recommending improvements to the area Installation Innovation & Enablement Team.
Assisting in field validation of corrective actions to ensure their effectiveness.
Additional duties as assigned.