Mobility Support Specialist

TELESOFT LLC DBA CALERO • Waverly, IA

7h • $18 • Onsite

About The Position

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time in the Waverly, Iowa office. Reporting to the Mobility Support Manager, you will support our corporate customers' end-users to process their requests for mobile services directly with vendors across the world. You will provide 1st, and where necessary, 2nd line mobile device support for our customers’ end-users.

This position is subject to an in-office schedule of 5 days per week.

Requirements

• Associate Degree or equivalent experience
• Proficient in Microsoft 365 (Word, Excel, Teams and Outlook)
• Mobile Device and Service Support experience desired
• Queue Management
• Navigating knowledge bases for standard operating processes
• Customer Service
• Help desk experience
• Zendesk experience is a plus
• Order procurement
• Experience working out of a dynamic shared queue
• Customer Focused
• Attention to detail
• Analytical and Problem Solving skills
• Ability to work is a fast-paced environment
• Ability to prioritize and manage multiple responsibilities
• Demonstrates a sense of urgency and ability to meet deadlines
• Excellent verbal, written, and non-verbal communication skills
• Strong ethics, values, trust, and integrity
• High emotional intelligence and critical/forward thinking
• Action oriented, results driven, and ensures accountability
• Quality decision making
• Organizational skills and planning/priority setting
• Excellent ability to work collaboratively and confidentially with all levels in the organization

Nice To Haves

• Mobile Device and Service Support experience desired
• Zendesk experience is a plus

Responsibilities

• Provide 1st line support to ensure customers' tickets are answered and processed within SLA
• Resolve and supply updates to customers on their incidents and tickets
• Maintain a high quality of service
• Partner with the Service Operations Team
• Handle Customer Phone/Chat and emails
• Continuously train in new products to ensure the highest level of support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree