Mobility Specialist

Ride Connection • Portland, OR

4d • Hybrid

About The Position

Ride Connection is seeking a Mobility Specialist to join our equity-driven Mobility Team, that actively advances the organization’s mission to provide accessible, customer-focused transportation by centering the needs of older adults, people with disabilities, and individuals with low incomes. A core component of this work involves proactively collaborating to overcome language and other systemic barriers to service access.

In this role you’ll focus on navigating systemic barriers through creative problem-solving, ensuring older adults, people with disabilities, and individuals with low income can access the transportation options that best affirms their independence, preferences, and self-determination.

Requirements

• Minimum of two years of relevant experience or equivalent education/experience
• Experience working with older adults and people with disabilities
• Applies equity-based and culturally responsive practice in service to communities of color, low-income communities, immigrant communities, and other historically marginalized groups
• Demonstrated respect for lived experience and a commitment to addressing systemic barriers
• Strong active listening, interviewing, and problem-solving skills.
• Strong communications kills including informal and formal community presentations, with the ability to communicate professionally and courteously by phone and in person.
• Strong organizational and time management abilities; capable of managing multiple tasks and meeting deadlines with minimal supervision.
• Demonstrated ability to work independently and collaboratively as part of a diverse team.
• Proficient in Microsoft Office and other relevant computer applications.
• Valid Oregon or Washington driver’s license anddriving record that meets Ride Connection standards
• Reliable transportationfor work related travel
• Ability to pass acomprehensivenational criminal background check, including fingerprint identification

Nice To Haves

• Bilingual or multilingual proficiency in high demand languages (Cantonese, Mandarin, Russian, Spanish and Vietnamese) is highly desirable and considered an asset in serving diverse populations.
• Demonstrated knowledge of the Portland Metropolitan area, including familiarity with its public transportation infrastructure and services.
• Proven commitment to and experience working within the nonprofit sector, with a passion for advancing mission-driven initiatives.
• Educational background or formal coursework in Social Work, Psychology, Counseling, or related human services discipline.

Responsibilities

• Build and maintain collaborative relationships with community organizations and service partners
• Partner with community members to understand their transportation needs, preferences, and goals
• Provide individualized, confidential transportation options coaching
• Help people overcome systemic, language, and access barriers when navigating transportation systems
• Respond to customer inquiries by phone, email, and text
• Maintain accurate documentation and reports
• Represent Ride Connection with professionalism, care, and respect

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees