Mobility Customer Support Program Undergraduate Intern - Summer 2026

LLNL•Livermore, CA

26d•$23 - $32

About The Position

We have an opening for an intern in the Livermore Information Technology Department. You will be given the opportunity to engage in a customer service role within our LivIT Mobility program. The selected candidate will provide support to the Laboratory’s institutional Mobility program, including assisting with device deployment, troubleshooting, support, and device retirement/management. In this role you will Work with the technical Mobility program staff to support the Laboratory’s institutional Mobility program, including providing basic customer support for mobile device functionality and usage. Provide basic technical troubleshooting assistance by assisting customers and documenting the details in the ticketing system. Provision and deploy mobile devices according to established policies and procedures, ensuring proper management and functionality under close supervision. Provide entry-level hands-on assistance with device operation and rules for use. Assist with mobile device password resets. Assist with loaner mobile device checkout and returns. Participate in various mobility-related projects and process improvement initiatives. Perform other duties as assigned.

Requirements

Must be eligible to access the Laboratory in compliance with Section 3112 of the National Defense Authorization Act (NDAA). See Additional Information section below for details.
Must be a college or university student in good standing at an accredited institution pursuing an undergraduate degree in information systems, Computing Science, Communications, or related field.
Experience multi-tasking and prioritizing workload in a fast-paced environment with rapidly changing priorities.
Effective communication skills.
Basic experience using computers, software, and database systems with the ability to troubleshoot and solve basic technical problems with mobile devices.
Knowledge of the skills needed for a customer support role, to include a focus on listening, rapport building, good communication skills, and courtesy and patience.
Ability to work in a team environment.

Responsibilities

Work with the technical Mobility program staff to support the Laboratory’s institutional Mobility program, including providing basic customer support for mobile device functionality and usage.
Provide basic technical troubleshooting assistance by assisting customers and documenting the details in the ticketing system.
Provision and deploy mobile devices according to established policies and procedures, ensuring proper management and functionality under close supervision.
Provide entry-level hands-on assistance with device operation and rules for use.
Assist with mobile device password resets.
Assist with loaner mobile device checkout and returns.
Participate in various mobility-related projects and process improvement initiatives.
Perform other duties as assigned.