Mobility Communications Analyst

Leidos•Camp Springs, MD

1d•$65,650 - $118,675•Onsite

About The Position

Leidos currently has an opening for a Mobility Communications Analyst to work in our JBA/Joint Base Andrews Walk-Up Helpdesk location. This is an exciting opportunity to use your experience helping the Air Force National Capital Region (AFNCR) Information Technology (IT) mission. In this mission, we provide IT support to the entire Air Force within the National Capital Region. Specifically, this position provides support to the Personal Wireless Communication System (PWCS) division. Primary Responsibilities: Perform mobile device provisioning and profile management in support of AFNCR ITS mobile device users. Identify, troubleshoot, and develop solutions for complex network and mobile device problems affecting high visibility customers. Provide advice, assistance, investigation, coordination, and implementation services for improving or extending existing mobile solutions or implementing emerging solutions. Able to communicate mobile related requirements to senior leadership at a weekly Squadron Ops meeting. A successful candidate should demonstrate a proven ability to work independently as well as part of a team. Engage customers to determine solutions to reported problems for mobile devices and degraded user experience. Maintain proper Change Management and analyst documentation. Generate ad hoc reports for various levels of management.

Requirements

BS with 4+ years of prior relevant experience or an equivalent combination of relevant experience and/or education.
Extensive knowledge of mobile device (e.g. iPhones) support
Possession of impeccable behavioral skills
Demonstrated Customer service-focused attitude
Excellent written and verbal communication skills
Use of an ITSM ticketing system
Current Secret clearance, and ability to maintain a Secret clearance
DoD 8750 certification at IAT level II, Security+ce
US Citizenship

Responsibilities

Perform mobile device provisioning and profile management in support of AFNCR ITS mobile device users.
Identify, troubleshoot, and develop solutions for complex network and mobile device problems affecting high visibility customers.
Provide advice, assistance, investigation, coordination, and implementation services for improving or extending existing mobile solutions or implementing emerging solutions.
Able to communicate mobile related requirements to senior leadership at a weekly Squadron Ops meeting.
Engage customers to determine solutions to reported problems for mobile devices and degraded user experience.
Maintain proper Change Management and analyst documentation.
Generate ad hoc reports for various levels of management.