Mobile Service Technician - Lebanon, TN

The Home Depot•Tennessee, IL

1d•Onsite

About The Position

The Mobile Service Technician (MST) is responsible for maintenance and repairs on light construction equipment (skid steers, chippers, trenchers, mini-excavators, etc.) at The Home Depot stores or customer job sites in the vicinity. The MST makes routine visits to each store to inspect all equipment, document the status of each unit, perform all required preventive maintenance, and complete work orders for maintenance and repairs. This position reports directly to the next-level manager for their region. The role involves training Home Depot store associates and customers in the proper operation of equipment, adhering to safety requirements, maintaining MEWP certifications, managing accurate parts and fleet inventory, and ensuring vehicle compliance. The MST also deploys new equipment, performs PDIs, and trains store associates. A significant portion of the role is dedicated to maintaining a fleet of rental equipment with a particular emphasis on preventive maintenance, performing inspections for rental readiness and safe operation, conducting minor repairs, responding to service calls, ordering parts, and documenting all work using a company technology platform. The position also assists with equipment deliveries and pick-ups as required.

Requirements

Must be twenty-one years of age or older.
Must be legally permitted to work in the United States.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must meet DOT medical certification requirements.
Working conditions include significant physical demands such as lifting from the waist, lifting from the shoulder, prolonged standing, bending, kneeling, crawling underneath equipment, climbing on top of equipment, and reaching and stretching.
The environment will require repetitive hand, wrist, and arm movements.
The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.
3 years of work experience.

Nice To Haves

Working knowledge of Microsoft Office Suite.
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
Excellent written and verbal communication skills.
1 or more years of experience servicing construction equipment (preventative maintenance, troubleshooting, minor mechanical repairs).
Light construction equipment maintenance knowledge and/or skills including small engines and hydraulics.
Ability to read and understand technical repair and parts manuals for equipment, including mechanical, hydraulic, electrical, and other components.
Experience, ability, and desire to provide superior customer service.
Valid driver's license.
Familiarity with inventory management.
Working knowledge of handheld technology (smartphone, laptop, tablet).
Ability to work effectively with different personality types and all levels of associates.
Ability to work independently.
Ability to operate in extreme outdoor working conditions.
Ability to adapt to unforeseen circumstances, including weather, traffic, and others.
Strong work ethic.

Responsibilities

Trains Home Depot store associates and customers in the proper operation of the equipment and large equipment operating procedures.
Adhere to all safety requirements particular to equipment including Federal Motor Carrier Safety Regulations.
Maintain Mobile Elevated Work Platform (MEWP) certifications.
Maintains accurate parts inventory in vehicle or shop location.
Maintains accurate fleet inventory and transfers equipment between locations.
Maintains vehicle compliance to company, federal and drivers standards of performance.
Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the operation of the equipment.
Responsible for maintaining a fleet of rental equipment at a set of store locations or customer job sites, with a particular emphasis on preventive maintenance.
Receives direction from in their region in planning and aligning short-term and long-term goals.
Makes routine store visits to perform inspections and preventive maintenance on all units at each store.
Inspects equipment for rental readiness, safe operation, and store appearance standards.
Perform minor repairs on equipment.
Respond to service calls and orders parts needed for equipment maintenance and repairs.
Utilizes company technology platform to document all work performed on equipment, including labor and parts.
Assists with equipment deliveries and pick-ups as required.
Performs other tasks assigned by the leader.