Mobile Service Technician

Krieger Ford • Columbus, OH

2d • $55,000 - $75,000

About The Position

We are seeking a reliable Mobile Service Technician to provide vehicle maintenance and repairs at customer locations using our mobile service van. This role requires independence, excellent customer service skills, and a strong technical background. ASE certifications and B-level technician qualifications are preferred but not mandatory.

Requirements

• Detail-oriented and well-organized
• Ability to work independently with minimal supervision
• Valid driver’s license
• Previous experience as a service technician preferred
• Comfortable using technological devices such as tablets
• Physical ability to perform tasks and lift up to 100 pounds

Nice To Haves

• B-level technician qualifications preferred
• ASE or manufacturer certifications preferred, Ford certifications a plus

Responsibilities

• Deliver exceptional customer service to promote loyalty and satisfaction
• Visit customer workplaces and homes to perform basic services, maintenance, and recall repairs
• Effectively manage daily appointments and time to maximize productivity
• Complete vehicle repairs and maintenance as outlined on repair orders with attention to cleanliness and efficiency
• Communicate regularly with the Mobile Service Coordinator, Parts Department, and Dealer Management to ensure smooth operations and accurate customer updates
• Document all work performed accurately on repair orders
• Keep up-to-date with Ford technical bulletins and complete required training
• Operate and maintain company vehicle responsibly, including driving in various weather conditions
• Contribute positively to the team with a proactive and growth-oriented mindset
• Provide an exceptional customer experience and prioritize customer satisfaction
• Engage professionally with diverse customers each day
• Organize and prepare for daily appointments with strong time management skills
• Perform vehicle repairs and maintenance efficiently and cleanly
• Maintain clear communication with internal departments for coordination and updates
• Accurately document all service work performed
• Stay informed on Ford technical bulletins and complete ongoing training
• Work effectively in various weather conditions when required
• Drive and care for company vehicle responsibly
• Demonstrate a proactive attitude and support business growth initiatives

Benefits

• Health, medical, and dental insurance
• 401(k) retirement plan
• Paid time off and vacation
• Opportunities for career growth and development
• Employee vehicle purchase plans
• Job security in a family-owned business
• Flexible work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed