Mobile Service Supervisor
About The Position
Family-owned since 1929, Altec's primary products include Aerial Devices, Digger Derricks, Cranes, and Specialty Equipment, used across the U.S. and in over 100 countries. With over 10 major manufacturing facilities, 50+ service centers, and a nationwide network of mobile service technicians, Altec delivers reliable service and support wherever it's needed. The supervisor will enable technicians to provide quality repair and maintenance of equipment, such that all jobs are completed with regard to Altec's values while achieving customer goals. Salary varies relative to experience and location. Job openings exist across the U.S. and Canada. Why Altec? Settle in with a Secure Essential Industry (supporting Utilities, Tree Care, & Telecom) Maintain a Career Focus, with growth & development encouraged within Altec Competitive compensation that rewards performance Comprehensive benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, company events, paid vacation Values that include Enjoyment of Work and Family We're seeking a strong leader and proactive problem-solver with excellent communication skills and a dedication to continuous improvement. If you're committed to safety, quality, and team development—and ready to make a difference—you'll thrive at Altec.
Requirements
- High School Diploma or GED AND
- Four years of industry-related experience OR
- A bachelor's degree with some industry-related knowledge
- Travel 0 - 25%
- Problem solving and troubleshooting skills required
- General PC skills required
- Excellent communication skills required
- Must be able to work with team members and work with minimal supervision
- Current valid Driver's License may be required
- Ability to read and interpret required manuals, prints and schematics preferred
Responsibilities
- Coordinate with third-party vendors and internal support teams (e.g., parts, engineering) to ensure timely access to materials and alignment with customer expectations.
- Support inventory control, work order review, and assignment to technicians based on skills and workload; ensure accurate cost tracking and documentation.
- Monitor and ensure all work is completed safely, efficiently, and in compliance with customer requirements, including legible and complete repair records.
- Develop and maintain product knowledge to support technicians in troubleshooting and repair procedures.
- Assess and address technician training needs to support job performance and career development.
- Assist with staffing processes, including technician scheduling and identifying hiring needs to meet operational demand.
- Maintain a clean, organized, and safe facility environment.
- Perform other duties as assigned by leadership.
Benefits
- Competitive compensation that rewards performance
- Comprehensive benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, company events, paid vacation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
