Mobile Service Scheduler

Jenkins & Wynne Ford • Clarksville, TN

5d • Hybrid

About The Position

Jenkins & Wynne’s Ford and Lincoln Mobile Service program is one of our fastest-growing customer convenience offerings — and this role sits right at the center of that growth. The Mobile Service Coordinator is the quarterback of our mobile service operation. You’ll manage incoming service calls, schedule mobile appointments, coordinate daily routes, and spend time in the field building relationships with local businesses and customers. This is a hybrid role — part operations, part customer experience, part business development. It’s perfect for someone who enjoys variety, talking to people, staying organized, and getting out from behind a desk.

Requirements

• Strong communicator — confident on the phone and in person
• Highly organized and comfortable managing schedules and logistics
• Friendly, outgoing, and professional
• Comfortable visiting businesses and talking to decision-makers
• Able to pivot between office work and field work

Nice To Haves

• Automotive or service experience is a plus, but not required
• Customer service or call handling
• Scheduling or dispatch
• BDC / service advising / hospitality
• Outside sales or relationship management

Responsibilities

• Answer inbound service calls and schedule Mobile Service appointments
• Identify which services qualify for mobile repair
• Coordinate and route Mobile Service vans efficiently by area of town
• Communicate schedules clearly with technicians and the service department
• Confirm appointments and set expectations with customers
• Ride with Mobile Service technicians
• Drop in on existing customers and local businesses
• Introduce Mobile Service to potential new customers
• Build relationships that grow repeat and referral business
• Act as the friendly, professional face of Jenkins & Wynne in the community

Benefits

• Competitive hourly pay plus commission from scheduled appointments
• Opportunity to grow with a fast-expanding service program
• Health, dental, and vision insurance
• Paid time off
• 401(k) with company match
• Stable, family-owned dealership with long-term leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed