Mobile RV Driver & Patient Support

Appalachian Mountain Health•Asheville, NC

22h

About The Position

AMH is seeking a reliable and detail-oriented Mobile RV Driver to transport, set up, and maintain our 38 feet recreational vehicles (RVs) at various locations. This role requires safe driving, hands-on technical skills, and the ability to ensure each RV is fully operational, clean, and ready for use upon arrival. This is a dual position including medical patient support- training provided for the patient support. Background check and drug screen required.

Requirements

Valid driver’s license
Proven experience driving large vehicles, RVs, or trailers
Basic mechanical, electrical, and plumbing knowledge
Ability to troubleshoot and resolve common RV issues, support provided.
Strong attention to detail and time-management skills
Physically able to lift, bend, and work outdoors in varying weather conditions
Experience with verifying patient insurance is preferred but not required.

Nice To Haves

Prior experience in RV operations, mobile services, or fleet maintenance
Knowledge of RV leveling systems, generators, and hookups
Excellent customer service and communication skills

Responsibilities

Safely drive and deliver RVs to designated locations on schedule
Conduct pre-trip and post-trip inspections to ensure roadworthiness
Follow all traffic laws, safety regulations, and company policies
Set up RVs at the locations, including leveling, stabilizing, and connecting utilities (water, power, sewer)
Break down and prepare RVs for transport after use
Ensure proper operation of all RV systems upon setup
Perform routine maintenance and basic repairs (plumbing, electrical, appliances, slide-outs, awnings, etc.)
Identify and report mechanical or system issues promptly
Maintain cleanliness and organization of interior and exterior spaces
Returning patient, provider and third party calls in a timely manner
Greeting patients and provide a welcoming first impression to the organization.
Referring patient inquiries of a clinical nature to the appropriate clinical staff for triage
Scheduling appointments in accordance with AMH guidelines relating to new patient, routine follow-up and same-day appointments
Patient check in and complete full registration process
Communicate concerns regarding RV with Fleets Manager and Director of Community Medicine
Assist to mapping routes to sites
Sending and following up on messages between patient’s and providers/clinical staff members via EHR
Read through for previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff.
Maintaining electronic health records (EHR) and coordinating patient activities.
Verifying information on file and updating said information as necessary.
Using data and patient registries to outreach to patients in need of preventive care and follow-up for chronic conditions.
Utilizing working knowledge of up to date insurance credentialing information to appropriately schedule appointments.
As appropriate, triaging phone calls and following up on patient requests. Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for disgruntled patients