Mobile Program Manager

CONNECTIONS CREDIT UNION•Pocatello, ID

just now•$60,000 - $65,000

About The Position

Seeking something different? This is not a traditional branch role. Connections Credit Union operates a mobile unit to expand access to financial services in underserved communities. That program is still being built. We are hiring a builder—someone who can design, test, and scale a community access program while ensuring clean, compliant day-to-day execution. If you enjoy ambiguity, ownership, and figuring things out with limited precedent. If you need a fully built system handed to you, this role will not be a fit. What success looks like This role is successful if, over time, the mobile unit becomes a repeatable, scalable program that consistently brings new members into the credit union and builds trust in the communities we serve. Success is measured by: New members generated through the mobile program Penetration within target communities and partner groups Active community and employer partnerships with consistent cadence Learning velocity: testing ideas, adjusting, documenting what works Early success is not about perfection. It’s about momentum, clarity, and follow-through. What this role is not To avoid misunderstandings, this role: Is focused on program design and community access, not policy or pricing decisions Does not require overnight travel (day trips only) Does not expect you to have everything figured out in your first 90 days Who thrives in this role This role is a strong fit if you: Enjoy building programs from the ground up Take initiative and don’t wait to be told what to do Can balance big-picture thinking with operational discipline Are comfortable testing ideas, learning from failure, and adjusting Communicate clearly and take feedback well Are mission-driven and community-oriented This role is not a good fit if you: Need highly structured, predefined processes Prefer narrow, task-only responsibilities Avoid ambiguity or experimentation Dislike relationship-building or community engagement

Requirements

Ability to drive a U-Haul–size vehicle year-round, including winter conditions
Strong communication and organizational skills
Willingness to work a flexible schedule (within ~40 hours/week)

Nice To Haves

Bilingual Spanish
Cash handling, lending, or branch operations experience
Community outreach, program management, or partnership development experience

Responsibilities

Design and refine the mobile unit’s operating strategy (locations, hours, partners, cadence)
Identify and onboard community, employer, and organizational partners
Test new approaches (hours, sites, formats), evaluate results, and adjust
Build basic reporting to track impact and guide decisions
Coordinate scheduling, events, and daily mobile unit operations
Ensure strong cash handling, security, and compliance practices
Maintain clear documentation, checklists, and handoff materials
Coordinate with marketing, branches, and leadership to execute events cleanly
Serve as the primary point of contact for community partners
Communicate regularly with the executive team on progress, challenges, and learnings
Build trust internally and externally through consistency and follow-through