Mobile Professional Care Manager - Allegheny County

UPMC•Pittsburgh, PA

10d•Remote

About The Position

UPMC Community Care Behavioral Health is seeking a full-time Mobile Professional Care Manager to support the Care Management Department in Allegheny County! The Mobile Professional Care Manager will work flexible hours, Monday through Friday, with travel throughout Allegheny County to meet with members within the community. This role is primarily community-based with the majority of time spent traveling in the community, with the remainder of the Care Manager's work completed remotely/from home! The Mobile Professional Care Manager assists UPMC Health Plan members who require care coordination and conducts assessments that include behavioral, clinical, social, and environmental concerns or needs. Members will be followed in their community, place of residence, and in facilities. The Mobile Professional Care Manager will coordinate programs, services, and facilitate communication between the member's physicians, physical and behavioral health clinicians, and community-based services.

Requirements

Pennsylvania Licensure in health or human services field and master's degree OR licensed RN (BSN preferred) OR Paramedic/EMT with 6-8 year of experience.
Three years of experience in behavioral, clinical, utilization management, home care, discharge planning, and/or case management required.
Detail-oriented with excellent organization skills required.
High level of oral and written communication skills required.
Proficiency in Microsoft Office products is preferred and ability to learn new software applications required.
Automotive Insurance
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
Clinical Social Worker (CSW) OR Emergency Medical Technician (EMT) OR Licensed Clinical Social Worker (LCSW) OR Licensed Marriage & Family Therapist OR Licensed Professional Counselor (LPC) OR Licensed Social Worker (LSW) OR Paramedic OR Psychologist OR Registered Nurse (RN)
Driver's License
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal
Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.

Nice To Haves

Preference will be given to those with an RN (with BSN), or LSW, CSW or LPC.
Prior experience in behavioral health or SUD highly preferred
Five years of experience with community-based case management, and behavioral health experience preferred.
General knowledge of best practices in working with special needs populations in the public sector preferred.
Three years experience in a managed care environment preferred
Experience with geriatric population preferred.
Certification in substance use disorders helpful.

Responsibilities

Conducts face-to-face member assessments by visiting the member in the member's community, place of residence, or facility. Conduct on-site hospital coordination for discharge planning with facility staff if needed. Coordinate with member's physicians to ensure follow-up and coordination of care
Collaborates with providers and others in order to obtain initial assessment, treatment planning and aftercare planning for members.
Conducts member assessments identifying behavioral, clinical, social, and environmental concerns and needs.
Facilitates linkages for members and families between primary care and behavioral health providers and other social service or provider agencies as needed to develop and coordinate service plans.
Ensures that cases are managed and documentation are within established timeframes in accordance with departmental standards. Participates in case conferences, interagency and provider treatment planning and departmental meetings.
Makes referrals and provides expertise regarding community and governmental agencies.
Assesses member's knowledge of their clinical condition and the need for further education
Implements appropriate clinical interventions to ensure optimal clinical and quality outcomes for members.
Develops specific outreach plans for assigned members who do not maintain regular contact with their medical or behavioral health provider as recommended contributing to frequent crises, recidivism, and interfering with maximum benefit from available care.
Receives and responds to complex and crisis calls.
Coordinates care and services across the continuum of care with case management, physicians, pharmacy, behavioral health, and other providers or health plan departments as appropriate.
Identifies barriers to care and develops specific integrated plan of care in collaboration with the member, family, provider, and UPMC Health Plan staff.
Maintains contact with and refers members to community based case management services as appropriate. Identifies provider issues and recommendations for improvement. Demonstrates knowledge of clinical treatment, case management and community resources.