Mobile Operations Manager

Cable ONE

4d•Hybrid

About The Position

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. The Mobile Operations Manager has end-to-do operational accountability for Sparklight Mobile, ensuring reliable, scalable, and customer‑friendly mobile operations. This role serves as the central operational leader across activation, provisioning, billing, and ongoing support—driving operational excellence while partnering closely with Product, Engineering, Billing, Care, Sales, and external vendors. This is a highly visible role focused on scaling mobile operations beyond pilot phases, strengthening operational maturity, and delivering consistently excellent customer outcomes.

Requirements

7+ years of experience in customer operations, service delivery, or operational support within telecom, wireless, broadband, or technology‑enabled services environments
Direct ownership of complex operational workflows, including provisioning, activation, billing, or customer lifecycle management across multiple systems
Proven experience supporting large‑scale product launches or platform migrations, with accountability for operational readiness and frontline enablement
Strong cross‑functional leadership experience, partnering effectively with Product, Engineering, Billing, Care, Sales, and external vendors
Demonstrated ability to leverage data and KPIs to identify issues, perform root‑cause analysis, and implement sustainable operational improvements
Experience serving as an escalation point for high‑impact operational or customer issues

Nice To Haves

Wireless or MVNO experience, including SIM/eSIM workflows, number porting, device compatibility, and carrier integrations
Experience managing vendor and partner relationships, including SLAs, incident coordination, and launch readiness
Strong understanding of telecom billing and finance processes, including rating, invoicing, credits, discounts, and revenue protection
Experience designing scalable operating models, SOPs, and automation to support growth and expansion
Exposure to PCI, compliance, or regulatory requirements within telecom or payments environments
Change management or transformation experience in high‑growth or post‑acquisition environments
Proven ability to translate technical complexity into clear, actionable guidance for frontline teams
Hybrid or remote work environment with collaboration across multiple time zones
Flexibility outside standard business hours may be required to support launches, incidents, or partner coordination
Periodic participation in high‑impact operational events such as product launches, system changes, or outages
Limited travel may be required for vendor meetings and cross‑functional planning sessions

Responsibilities

Own end‑to‑end mobile operations for Sparklight Mobile, ensuring activation, provisioning, billing, and support functions operate reliably at scale with minimal customer friction.
Lead frontline and support readiness, translating mobile complexity into clear training, documentation, and playbooks that enable consistent execution and strong customer experiences.
Serve as the central cross‑functional owner for Mobile operations, aligning operational execution with business strategy across Product, Engineering, Billing, Care, Sales, and external partners.
Define, monitor, and act on mobile operational KPIs, using data and root‑cause analysis to reduce defects, improve performance, and protect revenue.
Anticipate scale‑related risks and drive sustainable, long‑term solutions, increasing automation, standardization, and operational maturity as the business grows.
Act as an escalation owner for high‑impact customer or system issues, balancing immediate resolution with durable fixes.

Benefits

Medical, dental, and vision coverage starting day one
Life insurance for associates and eligible dependents
Paid time off (vacation, holidays, and personal/sick time)
401(k) with 100% company match starting day one (up to 5% of eligible compensation)
Group Legal Plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 in the first year)
Annual community support initiatives across the U.S.
Associate recognition and awards programs
Career advancement opportunities
Collaborative, team‑oriented work environment