Mobile Operations Manager
About The Position
The Mobile Product Operations Manager is responsible for the end-to-end operational execution and performance of the mobile product portfolio, including day-to-day operations, vendor coordination, provisioning accuracy, product documentation, training enablement, and subscriber experience. This role is critical to the successful launch, scaling, and optimization of an MVNO offering, with a strong emphasis on operational rigor, KPI development, process improvement, and cross-functional collaboration. The position partners closely with Accounting, Finance, Marketing, Sales, Customer Service, Regulatory, and external vendors to improve efficiency, reduce churn, and support sustainable growth.
Requirements
- Four years of College resulting in a Bachelor's Degree or equivalent experience
- 2 to 4 years in related field
- Experience in operations, product operations, telecommunications, or a related field
- Strong analytical skills with the ability to translate data into actionable recommendations
- Proven proficiency in Microsoft Office tools, particularly Excel, PowerPoint, Word, and Outlook
- Excellent organizational, time management, and prioritization skills
- Strong problem-solving ability with comfort operating in ambiguity
- Ability to adapt quickly as business needs, platforms, and products evolve
Nice To Haves
- Experience supporting wireless, mobile, or MVNO products strongly preferred
- Demonstrated experience working in cross-functional, fast-moving environments
- Working knowledge of the telecommunications and wireless industry
Responsibilities
- Support the initial launch and ongoing operations of the MVNO, ensuring all operational processes are defined, documented, and scalable
- Own day-to-day operational performance of the mobile product, including order flow, provisioning, lifecycle management, and issue resolution
- Serve as the primary operational point of contact for mobile platform vendors and key partners
- Define, track, and analyze key performance indicators (KPIs) such as: Activations and deactivations ARPU and revenue trends Churn and retention metrics Product mix and feature adoption Order accuracy and provisioning timelines
- Develop recurring reporting dashboards and operational reviews to surface trends, risks, and opportunities
- Use data-driven insights to recommend improvements to pricing, promotions, packaging, and operational workflows
- Identify inefficiencies, gaps, or failure points across the mobile customer lifecycle and lead corrective action plans
- Partner with internal stakeholders to optimize fulfillment, support processes, and system integrations
- Create and maintain standard operating procedures (SOPs) and operational documentation to support scaling and knowledge transfer
- Develop and deliver training materials for Sales, Customer Care, Marketing, and other internal teams
- Ensure internal teams are fully enabled on: Product features and limitations Promotions and offers Platform functionality and workflows
- Act as a subject matter expert (SME) for mobile product operations and platform capabilities
- Collaborate closely with: Finance & Accounting on billing accuracy, margin tracking, and financial reporting Marketing on promotions, launches, and customer communications Customer Service & Sales on issue resolution, feedback loops, and frontline enablement Regulatory & Compliance to ensure adherence to mobile and telecommunications requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
