Mobile Health Unit Operations Patient Service
About The Position
The Mobile Health Unit Operations Patient Service Representative (CDL) serves as a dual-function role supporting patient access functions while ensuring the safe operation and logistical readiness of CAMcare’s Mobile Health Unit. This position is responsible for front-end patient registration, insurance verification, consent collection, and customer service, while also operating the Mobile Health Unit in compliance with all applicable motor vehicle, safety, and organizational requirements. This role supports CAMcare’s mission to deliver accessible, high-quality healthcare services to the communities of Camden and Gloucester counties, including underserved and hard-to-reach populations.
Requirements
- High School Diploma or equivalent required.
- Valid Class B Commercial Driver’s License (CDL) required.
- Valid DOT Medical Examiner’s Certificate required and must be maintained throughout employment.
- Ability to meet CAMcare’s motor vehicle and driving eligibility requirements.
- Minimum of 1–3 years of experience in a healthcare, patient access, or customer service role preferred.
Nice To Haves
- Experience with insurance verification and patient registration are preferred.
Responsibilities
- Welcome and assist patients accessing services through the Mobile Health Unit.
- Perform patient registration, insurance verification, eligibility confirmation, and benefits review.
- Collect co-payments when applicable and complete daily reconciliation and balancing of receipts.
- Obtain and process patient consents for medical treatment and release of information in accordance with HIPAA and CAMcare policies.
- Schedule follow-up appointments and provide referrals and lab orders as directed.
- Accurately enter and maintain patient information within the electronic health record system.
- Scan, upload, and maintain patient documentation in compliance with record retention standards.
- Respond to patient inquiries and direct concerns to the appropriate supervisor or department.
- Safely operate CAMcare’s Mobile Health Unit in accordance with state motor vehicle laws, DOT regulations, CDL requirements, and organizational policies.
- Conduct pre- and post-trip vehicle inspections and report any safety or maintenance concerns promptly.
- Ensure the Mobile Health Unit is prepared for daily operations, including setup and breakdown at service locations.
- Coordinate arrival and departure times to support clinical schedules and community outreach events.
- Maintain a valid DOT Medical Examiner’s Certificate and comply with all medical qualification requirements for commercial drivers.
- Maintain required licensure, certifications, and documentation related to CDL operation.
- Comply with all safety, risk management, and operational protocols associated with mobile services.
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off and Holidays
- Retirement Plan
- Employee Assistance Program
- Professional Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
