Mobile Fitting Manager - Cool Clubs

WORLDWIDE GOLF SHOPS LLC•Scottsdale, AZ

About The Position

Cool Clubs is hiring a Mobile Fitting Manager. This is a full-time position for someone who wants to travel across the entire United States! This person must be ready for a significant amount of travel and must be able to work weekends. What We Offer: Cool Clubs is the international leader in custom golf club fitting. Our fitting locations boast the latest technology and offer customers an unrivaled tour fitting experience. We utilize TrackMan, our proprietary fitting software, and over 20,000 club combinations from the leading manufacturers to deliver guaranteed game improvement to our customers. Cool Clubs is part of the Worldwide Golf family. Worldwide Golf is one the largest golf companies in the US. We’ve been in business over 50 years and we are still growing! We offer paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees. There is no better time to work in the golf industry! All employees receive great perks, a strong employee discount and golf-specific training and learning opportunities. Job Description: The Mobile Fitting Manager is responsible for performing golf club fittings and related assignments for a wide range of players including high handicap customers, better playing amateurs, VIP guests, and tour players.

Requirements

3+ years of in-depth club fitting experience
Expert knowledge of golf equipment and shafts
Excellent understanding of ideal golf ball launch characteristics
General knowledge of club repair
Proficient computer skills in Microsoft Office and POS Experience
Ability to work independently

Nice To Haves

Experience with TrackMan or similar launch monitor technology
Retail sales/customer service experience
Excellent time management and phone etiquette skills
Experience with managing a fitting site and/or managing other employees in the golf industry.

Responsibilities

Mobile Operations & Travel Drive and operate a fully equipped mobile fitting van to golf courses, clubs, events, and private fitting locations.
Travel extensively across assigned regions and nationally, including frequent overnight and multi-day trips.
Set up, break down, and maintain mobile fitting equipment and environment to ensure a professional, tour-level experience at every stop.
Represent the Cool Clubs brand with professionalism while working independently in field-based settings.
Proactively build and maintain relationships with golf courses, clubs, teaching professionals, and industry partners to support business development, repeat bookings, and future mobile fitting opportunities.
Club Fitting Ownership of all aspects of the club fitting process (customer service, technology, sales, etc.)
Fit all customers using the good/better/best fitting process and make proper club recommendations
Accurately document all fitting information in fitting software
Follow Through Remain in contact with customers during the build process when necessary
Collaborate with builders on fitting/building challenges
Address customer concerns and resolve them promptly to the customers’ satisfaction
Order Tracking Fluently understand order tracking system
Enter all orders and pertinent information into order tracking system upon placing an order
Provide order updates to customers as needed
Update system as needed (pick-ups, notes, etc.)
Other Duties Maintain a high level of product and industry knowledge by learning about new technologies and products
Keep mobile van/workstation clean and organized
Utilize all safety protocols and equipment as set forth by the employee handbook and company policies