Account Manager - Music Clubs
About The Position
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. The Role AXS is looking for its newest Account Manager for the Music Clubs team to build and maintain strong client relationships, using effective management techniques to deliver exceptional service and add value. Responsibilities include developing and implementing strategic account management plans, ensuring client satisfaction, and actively contributing to business growth.
Requirements
- BA/BS Degree (4-year) Business, Marketing, or related field.
- 2-4 years proven experience in account management or related field (preferably within ticketing or Live Entertainment)
- Proficient in using ticketing systems and platforms to facilitate seamless transactions.
- Strong interpersonal and communication skills.
- Ability to collaborate effectively with cross-functional teams.
- Strong organizational and project management abilities.
- Proficiency in database management and reporting tools.
- Demonstrated problem-solving skills and proactive approach to issue resolution.
- Willingness and ability to travel up to 30%
Nice To Haves
- Familiarity with the entertainment industry and AXS products is a plus.
Responsibilities
- Establish productive, professional relationships with key personnel in assigned Music Clubs client accounts ensuring the highest levels of client satisfaction resulting in contract renewals
- Facilitate collaboration among company personnel, including support, service, and management teams, to achieve account performance goals and exceed client expectations.
- Manage the Music Clubs client database by entering and updating information in their profiles, as well as tracking target dates
- Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
- Serve as the lead point of contact for all matters specific to Music Clubs clients within all levels of the client’s organization
- Advise and educate Music Clubs clients to ensure a complete understanding and best practices of all AXS products
- Work closely with marketing to manage AXS brand activation in partnership with clients
- Understand, maintain and regularly report client health and business objective metrics
Benefits
- medical, dental and vision insurance
- paid holidays, vacation and sick time
- company paid basic life insurance
- voluntary life insurance
- parental leave
- 401k Plan (with a current employer match of 3%)
- flexible spending and health savings account options
- wellness offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
