Mobile Engagement Dispatcher- Peer Support Specialist
About The Position
Under indirect supervision of the MCM Program Director, and the MCM Admin Support Supervisor, this position will provide phone triage and dispatch for designated teams that provide Daymark Mobile Crisis Services. This position is expected to use critical thinking, problem-solving, counseling, and crisis intervention services in a high-intensity clinical environment. This position also requires a high degree of independent decision-making, excellent communication skills, and public relation skills in order to properly dispatch a Mobile Crisis clinician or triage the call itself.
Requirements
- High School diploma or equivalent.
- Must be a certified peer support specialist, or eligible and willing to become a certified peer support specialist.
Nice To Haves
- Prefer prior experience in providing crisis care in assertive outreach, assertive community treatment, emergency departments, inpatient units, or other services providing comprehensive emergency/crisis services.
Responsibilities
- Provides immediate telephonic response to calls from consumers, hospitals, DAYMARK Service Sites, professional healthcare offices, magistrate offices, jails, LMEs/MCOs, and answering services (i.e., within 15 minutes of receiving calls).
- Gathers information from calls received and responds appropriately.
- Maintains current status of the command center in terms of available staff, current calls and standing of all individual calls.
- Ensures timely dispatch of MCM clinical staff to appropriate service calls.
- Reports problematic behaviors to on-call administrative back-up and MCM program director.
- Phone communication and/or follow-up may also involve consultation with hospital staff, law enforcement, family members or support network as deemed necessary or clinically appropriate.
- Provide Mobile Crisis management follow up as needed to consumers who have received initial MCM services and require follow up to ensure they do not return to a state of crisis and are able to access appropriate non-crisis services.
- Other duties as assigned by the supervisor.
Benefits
- Medical, Dental and Vision Insurance
- Health Spending Account
- Company-Paid Life Insurance
- Short Term Disability
- 401(k)
- Paid Holidays
- Paid Vacation and Sick Leave
- Employee Assistant Program
- Referral Bonus Opportunities
- Extensive Internal Training Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
