Mobile Device Support Specialist

Millis Public Schools•Millis, MA

47d•$55,000 - $65,000

About The Position

Mobile Device Management: Assist in managing the full lifecycle (enrollment, deployment, maintenance, updates, and upgrades) of all district mobile devices (Chromebooks and iPads) across 1:1 and shared environments. Utilize and manage the Mobile Device Management (MDM) system (preferably JAMF) and Google Admin Console to oversee device settings, security policies, and user profiles. Maintain and manage app licenses and distribution using the Apple Volume Purchase Program (VPP) and Google app purchasing/deployment methods. Ensure all necessary devices are properly configured and maintained for required assessments, including MCAS. Technical Support & Troubleshooting: Provide expert-level troubleshooting, repair, and support for hardware, software, and performance issues related to Chromebooks, iPads, and related peripherals (e.g., projectors, Cleartouch panels, and Apple TVs). Interact daily with faculty, staff, and students to resolve technology issues in a professional, courteous, and efficient manner. Training & Integration: Assist in supporting teachers with the effective and innovative integration of educational technology into curriculum and instruction. Develop and conduct training, documentation, and support materials for staff on mobile device usage, policies, and best practices. Communicate and enforce district mobile device policies to all stakeholders. Team Leadership & Collaboration: Oversee and mentor the High School student tech team, guiding their efforts and leveraging their skills for technology support initiatives. Collaborate effectively with the Technology Team on broader district technology support needs and projects.

Requirements

Bachelor's degree in a relevant field or an equivalent combination of education and three or more years of professional experience in a technical support position.
Three (3+) or more years of experience working in a technical support role, demonstrating analytical and problem-solving expertise.
Demonstrated experience working in an educational setting.
Proven expertise managing and supporting devices for required standardized assessments (e.g., MCAS).
In-depth, hands-on experience with a major Mobile Device Management (MDM) system, with JAMF preferred.
Experience with Apple-specific management tools, including the Apple Device Enrollment Program (DEP) and Apple Volume Purchase Program (VPP).
Direct experience supporting and managing Chromebooks, iPads (minimal numbers), and Apple TVs.
Superior organization, collaboration, and communication skills (both written and verbal).
Demonstrated attention to detail and the ability to work effectively and accurately under pressure to meet strict deadlines.
A strong record of demonstrated initiative and self-starter abilities.
Ability to work and communicate effectively with a diverse population of faculty, staff, and students.

Responsibilities

Assist in managing the full lifecycle of all district mobile devices (Chromebooks and iPads).
Utilize and manage the Mobile Device Management (MDM) system (preferably JAMF) and Google Admin Console.
Maintain and manage app licenses and distribution using the Apple Volume Purchase Program (VPP) and Google app purchasing/deployment methods.
Ensure all necessary devices are properly configured and maintained for required assessments, including MCAS.
Provide expert-level troubleshooting, repair, and support for hardware, software, and performance issues related to Chromebooks, iPads, and related peripherals.
Interact daily with faculty, staff, and students to resolve technology issues.
Assist in supporting teachers with the effective and innovative integration of educational technology into curriculum and instruction.
Develop and conduct training, documentation, and support materials for staff on mobile device usage, policies, and best practices.
Communicate and enforce district mobile device policies to all stakeholders.
Oversee and mentor the High School student tech team.
Collaborate effectively with the Technology Team on broader district technology support needs and projects.