Mobile Crisis Region Manager

Behavioral Health Link•Atlanta, GA

15m•Remote

About The Position

The Mobile Crisis Manager will report to the Mobile Crisis Director to assist in identifying, planning, and implementing key projects to improve quality, reduce costs, increase productivity and improve response time within the Mobile Crisis Response Services (MCRS) program. This position will provide guidance to supervisors in overall clinical supervision, operations management, and ongoing improvement with the program. This position will oversee analyzing the needs of the program and responding quickly as priorities evolve in accordance with BHL values and work as a team, in conjunction with leadership. The Mobile Crisis Manager will uphold DBHDD contractual requirements, leverage technology to improve operational efficiencies, and maintain positive and productive relationships with stakeholders- both inside and outside of BHL & DBHDD. The position will have general responsibilities for the following duties listed below but may also be responsible for specific program functions that cover all regions. Any special project or specific program responsibility will be communicated by your manager.

Requirements

Minimum three (3) years in a supervisor, manager or team leadership role in the behavior health field.
Demonstrated high level clinical experience and skills and the ability to train others successfully in these areas.
Demonstrated excellence in de-escalation techniques, documentation, communication etc.
Demonstrated ability to build, motivate, and lead a professional team aligned with organizational goals.
Valid, unrestricted GA driver’s license.
Master’s degree in a behavioral health discipline with a valid license to practice in the state of Georgia as a Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW).

Nice To Haves

Five (5) to seven (7) years’ experience supervising or managing in mobile crisis preferred.
For LPCs, Certified Professional Counselor Supervisor (CPCS) credential from the Licensed Professional Counselors Association of Georgia (LPCAGA) or Approved Clinical Supervisor (ACS) credential from the National Board of Certified Counselors (NBCC) is preferred but not required. Demonstrated ability to build, motivate and lead a professional team aligned with organizational goals.

Responsibilities

Execute leadership strategies in collaboration with the program director to ensure KPI’s and contract deliverables are met.
Work with supervisor staff to develop strategies for efficient use of responders to crisis dispatches in 59 minutes or less and ensure diversion rate is no less than 85%.
Work as part of a team to accomplish program goals by establishing action plans, timeframes, outcome measures, resource allocations, and progress reviews.
Collaborate with key internal and external stakeholders to foster and maintain a cooperative working relationship that enhances the consumer experience and expands the MCRS program footprint.
Directly manage new hire orientation, welcome new hires to the team and provide additional training in coordination with supervisory staff.
Lead BHL Platform implementation, training, and continuous improvement in coordination with the IT Department.
Ensure prompt response times to candidate inquiries and actively engages in the hiring lifecycle to avoid loss of qualified candidates.
Lead quality improvement projects and ensure team has the acceptable program quality scores.
Generate accurate and timely offer letters and contribute to high quality, qualified hiring that results in a stable and consistent workforce.
Ensure optimal program coverage and schedule efficiency in coordination with schedulers, the Operations Manager, and the Supervisory team.
Manage overtime expenses within assigned budget, participate in budgeting, planning and cost reduction strategies.
Seek continuous improvement strategies to improve program performance.
Help execute change initiatives promptly where necessary through effective communication and task prioritization.
Participate and lead appreciation and retention efforts including the monthly BHL recognition program in coordination with the HR Department.
Lead performance management initiatives, ensure annual reviews are completed on time.
Document operational tasks, and processes for consistency, efficiency and standardization program wide.
Regularly review and analyze data to identify trends and report this information to leadership.
Track and capture relevant utilization and outcome data. Prepare reports as required and make strategic plans to support the development of the program.
Manage supervisory team with a focus on sustaining results through selecting, coaching, counseling, and disciplining direct reports; and through planning, monitoring and evaluation of their job performance.
Draft, deliver and review disciplinary actions in collaboration with the Director and the HR Department that are effective in procuring behavior change and in compliance with the law.
Collaborate with BHL operational and functional leaders to resolve program challenges impacting mobile operations.
Direct supervisory staff to comply with organization, state, and federal regulations set forth to include professional development, safety training, and confidentiality policies.
Participate in and lead team meetings, and company-wide trainings as needed.
Manage and work with Mobile Community Liaison’s to improve community relations and address complaints promptly.
Develop strong partnerships with key stakeholders focusing on state partnerships.
Demonstrate a positive attitude as well as professional and ethical conduct at all times.
Stay up to date with current best clinical and management practices.
Maintain licensure and/or certification required for performance of professional duties. Ensure same of staff in coordination with the HR department.
Additional duties as assigned.