Mobile Crisis Outreach Worker

One Brooklyn Health•New York, NY

About The Position

The Outreach Worker works with the CPEP Mobile Crisis Teams (MCT) and directly reports to the Manager, Program Coordinator, and Medical Director of CPEP. As an integral member of MCT, the Outreach Community Coordinator is expected to perform ancillary functions as designated by the team’s clinician for example, Social Worker, Nurse Practitioner, or CPEP Manager/Coordinator. The primary purpose of this position is to transport the CPEP staff to patient homes for clinical evaluation, arrange for the initial scheduling for referrals received surrounding psychiatric assessment of patients in the community, billing and insurance authorization, using EPIC, maintain statistical data on a weekly basis, which is inclusive of, but not limited to the gathering of patient demographics for performance improvement projects, completing MAVEN, performance of light clerical support, for example, faxing and copying patient data, arranging for the maintenance and upkeep of the programs vehicles, and assisting the programs clinician in emergent situations which require 911 intervention.

Requirements

High School Graduate or GED required.
Minimum two (2) years in a consumer-focused environment, preferably with psychiatric patients.
Basic Knowledge of computer data-entry.
Basic arithmetic skills (add, multiply, divide, subtract).
Good interpersonal skills
Ability to fully utilize BHMC’s electronic record systems, equipment and other healthcare and billing systems relevant to this position as required.
Valid NY State driver’s license and Clean Driving Record.
Must maintain valid NY State driver license throughout employment.
Position requires prolonged periods of standing, reaching, walking throughout the working day.
Must be physically able to work in all weather and climb minimum four flights of stairs
Position will be required to stoop, bend, lift, and carry items weighing up to 25 pounds.

Responsibilities

Assist the CPEP clinicians in calling for police/EMS back up as needed.
Participate with clinicians in violence de-escalation/containment in a team approach, utilizing good communication and social skills within the patient's home.
Provides support clerical services (maintains case records) and follows up with appropriate referrals, under the direction of the designated program clinicians.
Responsible for adequate maintenance of programs vehicles, including ensuring those vehicles are in conformity with registration and inspections.
Completes billing in EPIC in a timely manner and works with insurance companies to obtain the necessary authorizations.
Completes MAVEN database information for DOHMH.
Works weekend, evenings, and holidays.
Attends trainings including PMCS.
Completes all hospital requirements including OHS, yearly reorientation, Corporate Compliance, Flu shot or declination form, and other requirements.
Maintain a clean driving record.
Neither the Hospital nor the Department will be responsible for any DMV violations that are caused by the driver, i.e. speeding, red lights, etc.
Participate in all surveys and audits as directed by Director, Manager/Coordinator.
Performs other related duties assigned by the Manager/Program Coordinator or other program clinicians. In an emergency, performs other duties necessary for the welfare of patients or the efficient operations of the hospital.