Mobile Crisis Dispatcher

Centerstone•Nashville, TN

2d•$16 - $22•Remote

About The Position

This is a remote position on a 24/7/365 high volume mental health mobile crisis dispatch team. This position will answer calls from community partners (hospitals, jails, clinics, etc.) and collect demographic and clinical information. This position will work closely with Centerstone Mobile Crisis teams and dispatch Specialists throughout Tennessee, Indiana, Illinois and Florida based on the geographic location of the crisis response request. The available position is Th-Sun 3:30p-2a

Requirements

Effectively communicate via written, verbal, in person and virtual methods.
Ability to understand complex issues, effectively handled multiple tasks as once and evaluate needs.
Demonstrates high-level customer service skills and professional etiquette.
Effectively navigate multiple Electronic Record Systems required for documentation
High School Diploma, GED or Certified Peer Recovery Specialist required.
Two years of customer service experience preferred.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Answers calls from community partners, such as hospital, jails, clinics, etc) and maintain a professional relationship with contacts.
Follows protocols and procedures to dispatch the appropriate mobile crisis dispatch team
Documents all required information in the appropriate electronic recording system
Must meet the ethical and clinical standards in compliance with all accreditation of program.
Actively participates in supervision meetings including quality, training and team meetings.
Assist in administrative tasks as needed.