Mobile Crisis Dispatcher (2818)

ncgCARE•Waynesville, NC

45d•$17 - $19

About The Position

Be the calm voice in someone’s worst moment. Appalachian Community Services is seeking a Mobile Crisis Dispatcher to serve as the first point of contact for individuals experiencing mental health or substance use crises. This role is critical to coordinating rapid response efforts and supporting our Behavioral Health Urgent Care team. If you thrive in fast-paced environments, stay calm under pressure, and want meaningful work that truly makes a difference — this is it.

Requirements

Education: High School Diploma
Experience: Experience in behavioral health, emergency dispatch, medical office, or crisis services preferred
Basic computer proficiency, including email and fax.
Strong communication and multitasking skills
Ability to remain calm and make sound decisions under pressure
Detail-oriented with solid documentation skills
Ability to work flexible schedules (including evenings, nights, or weekends as needed)
Must be 18 years or older

Nice To Haves

Proficiency with electronic records systems a plus

Responsibilities

Answer and triage incoming crisis calls with empathy and professionalism
Dispatch Mobile Crisis Team members quickly and accurately
Provide real-time support and de-escalation to callers
Register and welcome individuals to Behavioral Health Urgent Care
Complete insurance verifications and enrollment processes
Maintain accurate documentation and monitor active crisis cases
Collaborate with clinicians, EMS, law enforcement, and community partners

Benefits

Consumer-driven health plan coverage provided by Anthem
Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
Health Savings Account (HSA) or Flex Spending Account (FSA)
Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
Generous paid time off
401k or Roth IRA Retirement Programs administered by Empower
Financial planning and education services at no cost to you
Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
Educational Assistance (your position, date of hire and years of service determine your eligibility)
Advancement and Career Development Opportunities