Mobile Crisis Case Manager - Night Shift

Sound•Redmond, WA

1d•$27 - $29•Onsite

About The Position

Join Our Mobile Rapid Response Crisis Team: Make a Difference Every Night! In the Mobile Crisis Case Manager role, you will provide immediate, on-site support and intervention for individuals experiencing behavioral health crises. Stationed in an active-response mobile van, you will swiftly respond to urgent calls to attend to individuals in acute distress, conducting an assessment of the situation, employing intervention strategies, and directing the individuals and their families to the appropriate follow-up services for further treatment. We are seeking compassionate, adaptable, and resilient individuals who are prepared to face dynamic challenges and make a significant impact. This role offers varied shifts, including day, swing, and night shifts, to accommodate the dynamic nature of crisis response. If you are ready to serve your community by providing life-changing care to people in need, we want to hear from you! Explore this unique opportunity to make a difference—apply today and be a vital part of transforming lives! Schedule: Sunday-Thursday Night shift: 12:00 AM- 8:30 AM. Location: 16225 NE 87th Street #A-6 Redmond, Washington 98052 United States

Requirements

Education: Bachelor’s degree in Social Work, Psychology, Counseling, or a related field (Master’s degree preferred).
Experience: Previous experience and a strong understanding of crisis intervention/ techniques, case management, trauma-informed care, and other mental health services.
Flexibility and willingness to work varied hours, including evenings and weekends, to oversee crisis response operations.
Skills and experience in working with a wide range of behavioral health disorders.
Ability to present problems and communicate effectively with collateral organizations working with the individual and/or the family.
Excellent communication and interpersonal skills, with the ability to remain calm in high-stress situations.
Early intervention and prevention, as well as evidence-based effective treatment.
Strong ability to work independently and as part of a team, demonstrating effective problem-solving skills.
Must be able to obtain a WA State Agency Affiliated Counselor credential within the first 60 days of hire.
Must have a Washington State driver's license and insurable driving record.
Must pass a criminal background check.
Regular attendance is an essential function of this position.
Requires manual dexterity, balance, eyesight, and hearing.
Must be able to sit, work, and travel in a Mobile Crisis vehicle for six or more hours a day, using office equipment such as cellphones and laptops.
Individuals must be able to engage vendors, team members, clients, and others over the phone and in person by voice.
Occasional lifting, carrying, pushing, pulling, and moving objects up to 50 pounds as needed for patient care.
May be subjected to hazardous chemicals, adverse weather conditions, communicable diseases, and possible verbal/physical abuse due to people being under the influence of illicit drugs, or having undiagnosed/diagnosed mental health condition(s).
This position will drive a mobile unit vehicle or other vehicle (that is provided by Sound). In the off-chance department vehicles are under maintenance, staff may be asked to drive their personal vehicles and may submit mileage reimbursement for shift-related driving.

Responsibilities

Crisis Assessment: Respond to crisis calls and deploy to sites as needed, providing on-site assessment, intervention, and follow up using the least restrictive, clinically appropriate interventions.
Crisis Intervention Planning: Develop individualized crisis intervention plans and make recommendations for further treatment or services.
Diversity, Equity, Justice, Inclusion: Relate to others professionally, respecting individual and cultural differences. Understand how cultural background might impact crisis intervention and treatment.
Collaboration: Collaborate with law enforcement, emergency services, and community organizations to ensure a coordinated response.
Support: Provide emotional support and guidance to individuals and their families during crises.
Safety Planning: Conduct risk assessments and make decisions regarding safety and necessary interventions.
Documentation: Document all interactions and maintain accurate and confidential client records in compliance with organizational policies and HIPAA regulations.
Community Resource Liaison: Facilitate referrals to appropriate services, such as mental health counseling, substance use treatment, health care, SDOH resources, and support groups.
Training and Education: Participate in training and continuing education to stay updated on best practices in crisis management and behavioral health, health, and SDOH resources.
Outreach: Engage in outreach activities to educate the community about available behavioral health resources and services.
Other duties as assigned.

Benefits

All Team Members at Sound working 40 hours per week will be eligible for the following benefits:
100% Paid Medical & Dental Insurance
Full time Team Member and child(ren) coverage until child's 26th birthday
Spouse/Domestic Partner coverage available (team member pays full cost)
Paid Life Insurance 2x annual salary + additional $25,000
Long Term Disability Insurance (60% monthly salary)
100% premiums paid by Sound
18 Days of Paid Rest and Relaxation (Vacation) - beginning first year
12 Days of Paid Sick Leave
9 Days of Paid Holidays
Health Savings Account (HSA)
Flexible Spending Accounts (FSA) for health care (limited) and dependent day care costs (pre-tax)
Employee Assistance Plan (EAP)
The Standard Sound retirement plan: 401(k) plan (organization contribution) – Sound contributes 3% to team members plan even if you don’t. Team members are 100% vested; team members may contribute to their own plan
Paid Training
Free in-house professional training and $400 annually + 3 paid days off-site training
Public Service Loan Forgiveness (PSLF)
Free Supervision Hours - Washington State Licensure
Service Award - at 5,10,15,20 & 25 years of service