Mobile Crisis Case Manager or MHP

Sound•Auburn, WA

12d•$27 - $34•Onsite

About The Position

Join Our Mobile Rapid Response Crisis Team: Make a Difference Every Day! We are hiring case managers and MHPs that will provide immediate, on-site support and intervention for individuals experiencing behavioral health crises. Stationed in an active-response mobile van, you will swiftly respond to urgent calls to attend to individuals in acute distress, conducting an assessment of the situation, employing intervention strategies, and directing the individuals and their families to the appropriate follow-up services for further treatment. This position demands a high level of collaboration with emergency responders, mental health professionals, and community resources to ensure a coordinated and effective response. Your ability to navigate high-stress environments with empathy, quick thinking, and expertise will be essential. Through your interventions, safety planning, and direct support, you'll play a key role in stabilizing crises and connecting individuals with the necessary resources to begin their recovery. We are seeking compassionate, adaptable, and resilient individuals who are prepared to face dynamic challenges and make a significant impact. If you are ready to serve your community by providing life-changing care to people in need, we want to hear from you! Explore this unique opportunity to make a difference—apply today and be a vital part of transforming lives!

Requirements

For Case Managers: Education: Bachelor’s degree in Social Work, Psychology, Counseling, or a related field (Master’s degree preferred). Experience: Previous experience and a strong understanding of crisis intervention/ techniques, case management, trauma-informed care, and other mental health services.
For MHPs: Education: Master's degree in Social Work, Psychology, Counseling, or a related field required. Experience: Previous experience and a strong understanding of crisis intervention/ techniques, case management, trauma-informed care, and other mental health services.
Clinical Experience: Strong knowledge of mental health disorders, crisis intervention strategies, and trauma-informed care.
Flexibility and willingness to work varied hours, including evenings and weekends, to oversee crisis response operations.
Skills and experience in working with a wide range of behavioral health disorders.
Ability to present problems and communicate effectively with collateral organizations working with the individual and/or the family.
Excellent communication and interpersonal skills, with the ability to remain calm in high-stress situations.
Early intervention and prevention, as well as evidence-based effective treatment.
Strong ability to work independently and as part of a team, demonstrating effective problem-solving skills.
Must be able to obtain a WA State Agency Affiliated Counselor credential within the first 60 days of hire.
Must have a Washington State driver's license and insurable driving record.
Must pass a criminal background check.
MHP: Must have a MHP-qualifying credential such as LICSWA, LMFTA, LMHCA or LAAC.

Responsibilities

Crisis Assessment and Intervention: Respond to crisis situations promptly, conducting comprehensive assessments to determine the individual's needs and risk factors.
Crisis Stabilization: Provide immediate therapeutic support to stabilize individuals in crisis, employing evidence-based crisis intervention techniques.
Safety Planning: Develop and implement safety plans for clients, including immediate interventions and referrals for follow-up support services.
Collaboration: Work closely with law enforcement, emergency medical services, and other community resources to coordinate effective responses to crises.
Documentation: Maintain accurate and confidential records of all assessments, interventions, and follow-up plans in accordance with HIPAA regulations and organizational policies.
Community Resource Liaison: Facilitate referrals to appropriate health care behavioral health and social service agencies to ensure ongoing support for client's post-crisis.
Education and Outreach: Participate in community outreach programs aimed at raising awareness of behavioral health issues and available resources.
Training and Supervision: Provide training and mentorship to interns, volunteers, or new staff in crisis intervention techniques and protocols as needed.
Diversity, Equity, Justice, Inclusion: Relate to others professionally, respecting individual and cultural differences. Understand how cultural background might impact crisis intervention and treatment.

Benefits

Retirement Plan: Sound contributes 3% to team member’s plan; team member is 100% vested.
Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member may contribute to their own plan.
EAP: Employee Assistance Plan
Vacation: 18 days per year, increasing with years of service (pro-rated)
Holidays: 9 days per year (pro-rated for part-time)
Sick Leave: 12 days per year (pro-rated for part-time)
Bereavement Leave: includes Spouse’s/Domestic Partner’s immediate family.
Parking: Free at all Sound sites
Training: free in-house professional training and $200-$295 annually (depending on FTE) + 3 paid days approved off-site training (pro-rated according to FTE)
Service Award: at 5, 10, 15, 20, 25, 30, 35 & 40 years of service